• Minimum of 2 years warehouse-related experience.
• Minimum of 2 years’ experience in a sales support or sales administrative role, for ideally within the chemical industry.
• Chemical-related experience is advantageous.
• Grade 12 or equivalent is essential (with Maths will be advantageous).
• Computer Literacy Proficiency in Microsoft Office (Excel, Word, MS  Teams, Outlook)
• Syspro

Key Performance Areas:

• Internal Sales / Customer Service Functions:
• Direct liaison (via email, telephonically etc.) between the sales force, customers, and company supply chain to fill all internal and external customer orders timeously and accurately.
• Receiving, processing and distribution of all customer orders.
• Generating customer quotes, sales orders and tax invoices
•  Conversion of orders from picking slips to an invoice.
• Handling of customer queries should they arise.
• Manage incoming calls from suppliers and customers.
• Identify back orders or no stock items and communicate with the client and sales force as to status.
• Close off back orders and ensure stock is received / dispatched according to customers’ requirements, within the specified time frame.
• Field and follow up on order and delivery queries.
• Process and submit proforma and/or urgent quotations within the specified time frame.
• Process FOL (Free On Loan) orders and ensure the relevant agreements are completed.
• Regular communication to update sales forces on logistics and issues regarding customer requirements.
• Provide regular feedback to clients and sales force regarding order fulfilment status.
• Assure all complaints are recorded properly and are closed out upon resolution with the customer.
• Maintaining a delivery note register for all manual orders.
• Administration Functions:
• Manage all administration regarding orders received / dispatched.
• Ensure proper administration systems are maintained / utilised to ensure efficient and effective services to internal and external stakeholders.
• Ensure correct documents are utilised for the issuing and returning of FOL (Free On Loan) equipment
• Assist with stocktake where required.