Mkuze: Receptionist posted by SimplyHRP

As the face of the hotel, you will play a key role in creating warm, memorable guest experiences in a calm and welcoming environment. Key Responsibilities: • Guest Experience: Welcome guests warmly in person and over the phone, creating a positive first impression. • Front Desk Operations: Manage check-ins, check-outs, and ensure accurate billing and room allocation. • Reservations Management: Process bookings across all channels (phone, email, online), upsell room types and packages where possible. • Communication: Respond promptly to guest queries via phone and email, maintaining brand tone and professionalism. • Cash & Billing Handling: Handle payments, post charges accurately, and follow correct cash-up procedures. • Concierge Support: Assist with guest enquiries about local activities, spa bookings, safari tours, and transport arrangements. • Daily Administration: Maintain filing, print guest registration cards, and prepare arrival reports. • Stock & Stationery: Monitor front office supplies and place orders when required. • Team Collaboration: Liaise closely with housekeeping, kitchen, spa, and reservations to ensure seamless guest experiences. • Security & Night Duties: Secure front office and assist with emergency procedures. Key Qualities: • Warm, confident, and guest-focused • Energetic and enthusiastic, with a genuine interest in people • Excellent communication and telephone etiquette • Strong attention to detail and organisational skills • Able to multitask and remain calm under pressure • Flexible and willing to work shifts, weekends, and holidays • Professional appearance and demeanour • Computer literate (experience with reservation systems like Semper or similar is advantageous) • This is a live out position • Company Provident Fund Contribution (7% of Basic Salary) • Company contributes 50% of medical aid premium through Momentum