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Mkuze: Receptionist – Mkuze posted by Phoenix Recruitment

Job Description

Country Hotel close to Mkuze is looking for a Receptionist. As the face of the hotel, you will play a key role in creating warm, memorable guest experiences in a calm and welcoming environment. Duties: Guest Experience: Welcome guests warmly in person and over the phone, creating a positive first impression. Front Desk Operations: Manage check-ins, check-outs, and ensure accurate billing and room allocation. Reservations Management: Process bookings across all channels (phone, email, online), upsell room types and packages where possible. Communication: Respond promptly to guest queries via phone and email, maintaining brand tone and professionalism. Cash & Billing Handling: Handle payments, post charges accurately, and follow correct cash-up procedures. Concierge Support: Assist with guest enquiries about local activities, spa bookings, safari tours, and transport arrangements. Daily Administration: Maintain filing, print guest registration cards, and prepare arrival reports. Stock & Stationery: Monitor front office supplies and place orders when required. Team Collaboration: Liaise closely with housekeeping, kitchen, spa, and reservations to ensure seamless guest experiences. Security & Night Duties: Secure front office and assist with emergency procedures. Requirements: Grade 12 A formal hospitality qualification At least 2 years’ experience in a high-end lodge / hotel environment Warm, confident, and guest-focused Energetic and enthusiastic, with a genuine interest in people Excellent communication and telephone etiquette Strong attention to detail and organisational skills Able to multitask and remain calm under pressure Flexible and willing to work shifts, weekends, and holidays Professional appearance and demeanour Computer literate (experience with reservation systems like Semper or similar is advantageous) A team player who contributes positively to a supportive, family-run work culture A natural storyteller and local ambassador Remuneration: Negotiable This is a live out position Company Provident Fund Contribution (7% of Basic Salary) Company contributes 50% of medical aid premium through Momentum

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Jozini

Catering and hospitality professionals can find rewarding careers in Jozini, South Africa, often working in rural areas where tourism is a significant contributor to the local economy. Typically, these roles involve providing essential services to visitors and locals alike, with many positions focusing on food and beverage provision, accommodation management, or event planning.

In terms of compensation, salaries for catering and hospitality professionals in Jozini can vary widely depending on factors such as experience, company size, industry sector, and level of seniority. While it’s difficult to pinpoint exact salary ranges without knowing the specific job requirements, generally speaking, entry-level positions may command salaries between R25 000 – R40 000 per annum, with more experienced professionals earning upwards of R60 000 – R100 000 or more. However, these figures are approximate and can fluctuate based on various market and economic factors.

Common skills for catering and hospitality roles in Jozini include excellent communication and interpersonal skills, the ability to multitask, attention to detail, physical stamina, and adaptability. In terms of technical skills, proficiency in Microsoft Office, a food safety certification, or experience with event management software can be beneficial. Additionally, many employers place a high value on employees who possess strong problem-solving skills, a positive attitude, and the ability to work well under pressure.

Catering and hospitality professionals in Jozini often find employment in industries such as tourism, agriculture, mining, and local government. In the tourism sector, roles may include working at lodges or resorts, managing event logistics, or providing exceptional customer service. In agriculture, catering staff might be employed to provide meals for farm workers or attend community events. Manufacturing companies also employ hospitality professionals to cater for their employees or host client entertainment events.

For those interested in advancing their careers in this field, common career progression paths include moving into supervisory or management roles, pursuing specialized certifications such as a food and beverage qualification, or transitioning into related fields like event planning or marketing.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Jozini, Jobs in Mkuze

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