Job Description
Introduction
Overseeing daily operations, conducting regular inspections, devising and implementing site procedures, preparing and filing reports, handling emergencies, supervising and evaluating staff, setting project goals and scheduling and meetings.
Duties & Responsibilities
-Management of day-to-day project delivery within a geographical area, including delivery to Virgin Media requirements, safety, quality, street works, supplier performance and improvement.
-Drive a “Safety First and “Right First Time” culture across the field operations backed up through plans and engagement with suppliers.
-Ensure accidents, incidents and near misses, quality failures and service deterioration trends are investigated competently, and corrective action is taken where and when appropriate.
-All direct reports to have clear performance objectives and regular 1:1 meetings used to drive engagement.
-Manage staff, oversee work schedules and assign specific duties accordingly.
-Deliver quality service to the client ensuring that performance standards & contractual KPI’s and SLA’s are met ensuring that performance standards & contractual KPI’s and SLA’s are
-To ensure the performance standards of project staff by holding regular reviews and reporting back to the project manager
-Communicate closely and provide timely and accurate periodical reports to Project Manager
-Installing, Tracing, repairing & maintenance on the network lines
-Network splicing, ensure correct splicing
-Network updates
-Ensure splicing are according to spec
-Ensure the splice diagram is correct
-Fault finding of the network
-Building network lines MDUs,
-Test faulty lines, power reading
-Provide and receive in-house training once a month for overall improvement in work improvement in work performance and productivity.
-Splicing, ONT activations and configurations,
-Civils and Customer Liaison
Desired Experience & Qualification
-Minimum of 3 years supervisory and with the telecommunications industry.
-FTTH Optic Fibre experience
-Proven track record of successfully managing teams, including contractor partners
-Openserve or Telkom Experience
-Good commercial acumen
-Ability to understand, manage and deliver KPI’ s
-Ability to lead, motivate and manage field teams.
-Ability to contribute technical knowledge to proposals and reports
-Excellent literacy, numeric and IT skills including proficiency in Microsoft Office
-Excellent interpersonal and communication skills
-Innovative, creative and proactive with a solution oriented approach
-Flexibility in line with business requirements
-Ability to represent the company in a professional manner at all times
-Commercially focused and aware
-Full, clean driving licence
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