Job Description
About the Role
We are seeking an experienced Duty Manager to join our team at Gondwana Lodges PTY Ltd in Mossel Bay. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day management of our lodge, providing exceptional guest experiences, and maintaining high standards of service delivery.
Key Responsibilities
- Answer questions about lodge policies and services and resolve any guest issues.
- Delegate tasks, set work schedules and manage shifts for staff.
- Handle front-office and restaurant operations and quickly address and resolve any problems.
- Work with other managers to ensure smooth coordination of lodge activities.
- Monitor staff performance to maintain efficiency and compliance with policies.
- Conduct training sessions for staff.
- Inspect guest room and public area for cleanliness.
- Work well under pressure and be quick to act in stressful situations.
- Foster service innovation.
Requirements
- Minimum of 2 years’ experience in FOH/Restaurant or similar position.
- Strong commitment to delivering exceptional service and genuine passion for the industry.
- Outstanding proficiency in English.
- Solid computer skills.
- Excellent managerial and communications kills.
- Thorough understanding of basic labour laws and disciplinary procedures.
- Developmental approach towards staff management.
- Proficient reporting skills.
- Diligent work ethic, cooperative attitude, and meticulous attention to detail.
- Display of assertiveness, patience, and strong organizational skills.
Qualifications
- Code B Driver’s License
Salary & Benefits
No information available.
How to Apply
Please send your updated CV and supporting documents (Clear ID, Proof of Address, Bank Confirmation letter) to westerncapeCV1@Apply Below before the 5th of January 2026.
About Catering / hospitality Jobs in Eden
In Eden, South Africa, the catering and hospitality industry is a vibrant sector with a growing demand for skilled professionals. Generally, this field is characterized by a strong focus on providing exceptional customer service, ensuring high-quality food and beverage experiences, and maintaining high standards of cleanliness and hygiene. Typically, roles in this industry are fast-paced and dynamic, requiring individuals to be adaptable and proactive.
The salary range for catering and hospitality positions in Eden can vary widely depending on factors such as experience, company size, and industry sector. Commonly, entry-level positions may fall within the R20 000 – R40 000 per annum range, while more senior roles can command salaries ranging from R60 000 to R120 000 per annum or more, depending on qualifications, industry experience, and individual performance. However, these figures are only a rough guide, and actual salaries may vary significantly.
Common skills required for catering and hospitality roles in Eden typically include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a passion for delivering exceptional customer experiences. Other important skills include financial management, inventory control, and basic knowledge of food safety and sanitation procedures. In addition, having experience with point-of-sale systems, restaurant software, or other relevant technology is often beneficial. Generally, candidates with formal qualifications in hospitality or culinary arts are well-positioned to succeed in these roles.
The catering and hospitality industry employs professionals across various sectors, including the financial services sector, technology industry, manufacturing sector, and tourism and leisure industry. These sectors often require a diverse range of skills and experience, from food and beverage management to event coordination and customer service. In terms of career development, many candidates in this field progress to senior roles or start their own businesses, while others choose to specialize in specific areas, such as event planning or culinary arts.
For job seekers considering a career in catering and hospitality, it is essential to develop a strong foundation in the skills mentioned above and to stay up-to-date with industry trends and best practices. With dedication and hard work, individuals can build successful careers in this rewarding and dynamic field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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