Mpumalanga: Lodge Manager / Management Couple posted by Craven Cottage CC

Duties:
 
Team Management: Effectively lead the on-the-ground operational team in alignment with group’s core values and company policies.
Effective Communication: Maintain strong communication with the team and across all levels of management to ensure cohesive operations.
Exceptional Guest Experience: Deliver and maintain high standards to ensure each guest has a memorable stay.
Health and Safety Compliance: Oversee security, health, and safety, adhering to all company procedures and SOPs.
Budget Management: Implement and control budgetary systems in conjunction with the head office management team.
Strategic Planning: Proactively plan for smooth lodge operations, coordinating with support departments.
Maintenance and Operational Support: Ensure the lodge and back-of-house operations maintain constant high standards and run effectively.
Problem-Solving Skills: Demonstrate the ability to handle challenges and resolve issues promptly in a remote and dynamic environment.
 
Requirements:
 
Grade 12
A formal hospitality / lodge management qualification
A minimum 5 years of high-end safari lodge management experience.
Professional demeanour, mature, and well-presented.
Strong communication skills, both verbal and written.
Strong interest in nature and activities relevant to the lodge’s location.
Must have own transport and a valid driver’s licence.
Knowledgeable in wine and food.
Exceptional skills in managing staff and guest relations.
Ability to multitask, adapt to changing business needs, and think on your feet.
Strong organisational and time management skills.
High focus on attention to detail.
Experience in overseeing and conducting maintenance and ensuring high standards of lodge upkeep.
Must be a South African citizen or have a valid work permit.
Strong and demonstrable experience with staff management and labour relations.
Experience with trade unions would be beneficial.