Job Description
About the Role
The Property Reservations Executive is responsible for managing reservation enquiries and bookings for repeat and new guests at a luxury safari destination situated on the edge of the Kruger National Park within the world-renowned Sabi Sand Nature Reserve. The role requires timely, accurate, and service-driven communication to meet or exceed reservation targets while maximising all sales opportunities.
Key Responsibilities
- Responding to enquiries via phone and email within agreed turnaround times
- Providing accurate information on room types, availability, packages, and special offers
- Checking availability and securing bookings
- Managing provisional reservations and follow-ups
- Issuing invoices, processing payments, and sending confirmations
- Booking flights and transfers as required
- Resolving reservation-related issues promptly and professionally
- Assisting guests with amendments or cancellations
- Coordinating with lodge operations to manage changes, delays, or overbookings
- Actioning guest requests such as excursions, spa treatments, and special arrangements
- Maintaining and updating the reservations database
- Creating and managing guest profiles, especially for VIP and repeat guests
- Building strong rapport with guests and welcoming them on arrival
- Hosting site inspections for trade partners and special groups
Requirements
- Excellent written and verbal communication skills
- Strong command of the English language
- Minimum 3 years’ experience in a similar role, ideally within the safari lodge or luxury hospitality sector
- Strong interpersonal skills
- Proficiency in reservations systems and general computer literacy
- Solid financial awareness and accuracy in handling payments and invoicing
Qualifications
- Formal education/certifications (if applicable)
Salary & Benefits
- Basic monthly salary (discussed during interview)
- Live-in furnished accommodation (may be shared)
- Monthly food allowance
- Uniform allowance (effective upon lodge reopening in 2027)
- Medical Aid: 50% company contribution after successful 3-month probation
- Pension Fund: 50% company contribution after successful 3-month probation
- Share of guest gratuities (effective upon lodge reopening in 2027)
- 1% company revenue gratuity (effective upon lodge reopening in 2027)
- 20 annual bed nights for family and friends at a preferential rate (effective upon lodge reopening in 2027)
- Two complimentary gym memberships after probation
- Leave cycle: 4 weeks on / 2 weeks off
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in South Africa
In South Africa, the admin, clerical, and secretarial roles are an integral part of various industries, often providing administrative support to teams across different sectors. Typically, these roles involve a range of tasks such as data entry, correspondence management, report preparation, and calendar organisation, making them essential for any business or organisation.
Generally, salaries for administrative professionals in South Africa can vary widely depending on factors like experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level positions to fall within the R30 000 – R50 000 per annum bracket, with senior roles often ranging between R60 000 – R120 000 per annum or more. However, salaries can fluctuate based on the company’s size, industry sector, and specific job requirements.
Common skills required for administrative professionals in South Africa include proficiency in Microsoft Office software, particularly Excel, Word, and Outlook; strong communication and interpersonal skills; attention to detail and organisational abilities; data entry and management skills; and basic bookkeeping and accounting knowledge. Other valuable skills often include social media literacy, email marketing expertise, and experience with project management tools.
Administrative professionals can be found in various industries, including financial services sector, technology industry, manufacturing sector, as well as public administration and non-profit sectors. In these roles, they play a crucial part in ensuring the smooth operation of businesses or organisations by providing administrative support and maintaining records.
In terms of career development, admin, clerical, and secretarial professionals can expect to progress through various levels within their organisation, often taking on more senior roles such as team leader or assistant manager. With experience and additional training, they may also explore opportunities in related fields like human resources, project management, or business administration.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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