Mpumalanga: Reservations Executive posted by Cedar Wood Recruitment

Property Reservations Executive – Job Specification About the Property This luxury safari destination is situated on the edge of the Kruger National Park within the world‑renowned Sabi Sand Nature Reserve. Role Overview The Property Reservations Executive is responsible for managing reservation enquiries and bookings for repeat and new guests. The role requires timely, accurate, and service‑driven communication with the goal of meeting or exceeding reservation targets while maximising all sales opportunities. What You Need to Have Qualifications & Experience Excellent written and verbal communication skills Strong command of the English language Minimum 3 years’ experience in a similar role, ideally within the safari lodge or luxury hospitality sector Strong interpersonal skills Proficiency in reservations systems and general computer literacy Solid financial awareness and accuracy in handling payments and invoicing Behaviours & Skills Warm, personal approach with a strong commitment to guest service High sense of ownership and pride in delivering exceptional experiences Professional telephone and email etiquette Strong sense of responsibility and reliability Proactive, solutions‑driven, and aligned with business interests Able to work independently and as part of a team Calm under pressure and naturally inclined to go the extra mile Excellent multitasking, organisational, and administrative abilities Strong attention to detail, accuracy, and efficiency Flexible, adaptable, and willing to assist where needed Assertive, confident, and eager to learn Positive attitude with a sense of fun Realistic expectations of remote bush‑based living Key Responsibilities Responding to enquiries via phone and email within agreed turnaround times Providing accurate information on room types, availability, packages, and special offers Checking availability and securing bookings Managing provisional reservations and follow‑ups Issuing invoices, processing payments, and sending confirmations Booking flights and transfers as required Resolving reservation‑related issues promptly and professionally Assisting guests with amendments or cancellations Coordinating with lodge operations to manage changes, delays, or overbookings Actioning guest requests such as excursions, spa treatments, and special arrangements Maintaining and updating the reservations database Creating and managing guest profiles, especially for VIP and repeat guests Building strong rapport with guests and welcoming them on arrival Hosting site inspections for trade partners and special groups Employment Package Permanent position Basic monthly salary (discussed during interview) Live‑in furnished accommodation (may be shared) Monthly food allowance Uniform allowance (effective upon lodge reopening in 2027) Medical Aid: 50% company contribution after successful 3‑month probation Pension Fund: 50% company contribution after successful 3‑month probation Share of guest gratuities (effective upon lodge reopening in 2027) 1% company revenue gratuity (effective upon lodge reopening in 2027) 20 annual bed nights for family and friends at a preferential rate (effective upon lodge reopening in 2027) Two complimentary gym memberships after probation Leave cycle: 4 weeks on / 2 weeks off