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Mpumalanga: Security Site Manager – Kriel Mpumalanga posted by Fidelity Services Group

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Job Description

Site Manager We have vacant position for a Site Managers available in Kriel, Mpumalanga. The overall purpose of the position is to ensure that all site-specific security requirements are adhered to and that the Clients needs are always efficiently and professionally met (as per the SLA). To ensure the posting of Security Officers and ensure that all operations are managed timeously and effectively. Minimum Requirements Grade 12 (Matric) Certificate of equivalent. Must have a NQF5 in Security Management PSIRA Grade A/B registered and accredited, up to date. No Criminal Record or any pending cases. Valid drivers license with own reliable transport. Minimum 2 – 5 years Site Supervisory or Management experience. Staff Management experience essential. Computer literacy. Clear Criminal Record. Must be physically fit and in good health. Must reside in the greater Witbank/Kriel/Ga-Nala area or willing to relocate on own cost. Key Performance Areas: (not totally inclusive): Maintaining good relations between Fidelity Security Services and clients regarding security services rendered. Daily feedback and liaison with Fidelity Security Services Management and Clients. Compiling, distribution, and communication on daily, weekly, and monthly reports. Compiling, distribution and communication on all Incident, Accident, and Investigation reports. Obtaining statements of all investigations. Ensuring the posting of Security Officers is done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement. Ensuring that all Security Officers meet the contractual requirements as stipulated by the client. Disciplined staff. Attend CCMA and Labour Court if and when required. Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services. Ensuring continuous assessment of the Clients premises and minimizing as far as possible risky access and creating several barriers to would be criminals. Auditing and verifying the access registers on a daily basis and generating exception reports. Core Competencies: Good communication skills both verbal and written Strong planning, organizational, and administrative skills are required. Good interpersonal and client liaison skills are required. Experience in investigation techniques and report writing. Willing and able to work extended/flexi hours if and when required. Ability to work under pressure and without supervision. Analytical, Critical Thinking & Planning skills We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

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How to Apply

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About Customer service / support Jobs in South Africa

In South Africa, the customer service and support industry is a significant sector, with many companies seeking to provide excellent service to their customers. Typically, this involves a range of roles that cater to diverse industries, from technology and finance to healthcare and retail.

Generally, salaries for customer service and support positions in South Africa vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad ranges can be discussed. Typically, entry-level positions may start around R15 000 – R25 000 per annum, while more senior roles can range from R50 000 – R80 000 per annum or more. However, salaries can fluctuate based on individual performance and the specific requirements of each role.

Common skills for customer service and support roles in South Africa include excellent communication skills, both written and verbal; problem-solving abilities; a strong attention to detail; and a positive, patient demeanor. Additionally, many companies value candidates with experience in resolving conflicts or managing multiple tasks simultaneously. Technical skills such as proficiency in CRM software or helpdesk platforms can also be beneficial.

The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ customer service and support roles. These sectors often require specific knowledge of products or services, but generally, a strong understanding of customer needs and expectations is paramount.

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Career development opportunities for those in customer service and support roles can be diverse. Many companies offer training programs to enhance skills and promote career advancement. Senior roles may involve supervisory responsibilities, while some positions may lead to specialized roles such as account management or product expertise. Furthermore, with the rise of e-commerce and digital services, there is a growing demand for skilled customer service professionals who can effectively manage online interactions.

For job seekers looking to break into the field, focusing on developing strong communication skills and gaining relevant experience through internships or volunteer work can be beneficial. As the industry continues to evolve, staying adaptable and open to new technologies and approaches will be essential.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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