Mthatha: Shop Manager

Shop Manager required for a retail store based in East London Requirements Matric / Grade 12 (Retail or Management qualification advantageous). 1–3 years retail supervisory or assistant management experience. Textiles background is preferred, but is not a must. Must have a valid driver’s licence and own vehicle. Strong customer service, communication, and people-management skills. Knowledge of retail operations including stockroom procedures, merchandising, and POS systems. Ability to manage staff performance, address issues, and maintain morale in a busy environment. Basic to intermediate computer literacy (POS, Excel, email). Willingness to work retail hours, including weekends, public holidays, and shifts. Key responsibilities Support the Store Manager in the full day-to-day running of the store. Supervise retail staff, manage shift planning, and ensure strong sales-floor coverage. Deliver excellent customer service and handle escalated customer queries professionally. Assist with stock control, receiving, replenishment, merchandising, and maintaining visual standards. Oversee cash handling procedures, float management, banking, and end-of-day reconciliations. Monitor store performance, help drive sales targets, and ensure promotions are correctly implemented. Maintain store cleanliness, safety, loss prevention, and compliance with retail policies. Act as Store Manager in their absence, ensuring smooth store operations. Store lock ups. Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.