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Nigel: Technical Call Centre Operator posted by Reinhardt Transport

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Job Description

About the Role

A career opportunity exists at Reinhardt Transport Group Technical Services, Nigel for the position of Technical Call Centre Operator. As a key member of our team, you will be responsible for answering or making calls related to vehicle on road breakdowns and providing exceptional customer service to our clients.

Key Responsibilities

  • Answering or making calls related to vehicle on road breakdowns.
  • Responding efficiently and accurately to calls received.
  • Engaging in active listening, confirming, and clarifying information to ensure procedural activation of support staff.
  • Constant follow up and feedback on all calls received.
  • Utilising software, databases, and relevant tools appropriately to ensure swift resolution of all calls received.

Requirements

  • Matric
  • Minimum 2 years’ experience in Technical / Mechanical environment.
  • Understanding Truck and Trailer functionality and terms.
  • Shift (Day & Night) and weekend work required.
  • Proficiency with computers, Word, Excel, Tracking etc.
  • Excellent written & verbal communication skills.
  • Strong time management and decision-making skills.
  • Fluency in multiple languages will be an advantage.

Qualifications

  • Matric

Salary & Benefits

To be discussed in the interview

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Warehousing/Distribution Jobs in Gauteng

The warehouse and distribution sector is a vital component of the Gauteng economy, providing essential services to various industries across the region. Typically, the demand for skilled warehouse and distribution professionals is high due to the increasing need for efficient supply chain management. Generally, this field offers a stable career path with opportunities for growth and development.

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Salaries for warehouse and distribution roles in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges of between R30 000 to R50 000 per annum, while more experienced professionals can earn between R60 000 to R120 000 per annum. However, it is essential to note that these are broad estimates, and actual salaries may differ depending on individual circumstances.

Common skills required for warehouse and distribution roles include analytical thinking, problem-solving, attention to detail, communication skills, and physical stamina. Typically, professionals in this field need to be able to work independently and as part of a team, handle manual handling tasks with care, and adapt to changing operational requirements. In addition, many companies require their warehouse and distribution staff to have basic computer literacy and knowledge of inventory management systems.

The manufacturing sector, technology industry, and financial services sector are some of the common industries that employ warehouse and distribution professionals in Gauteng. Typically, these roles involve receiving, storing, packaging, and shipping products efficiently and safely.

Career development opportunities in this field typically include promotions to supervisory or management positions, specialized roles such as inventory control or logistics coordination, or moving into related fields like supply chain management or operations management. Generally, having a degree or diploma in a relevant field such as logistics, supply chain management, or business administration can be beneficial for career progression.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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