A reputable company in the IT industry requires an Account Manager DUTIES: Client Relationship Management : Serve as the primary point of contact for clients building and maintaining strong, long-term relationships with key-decision makers and stakeholders, understanding client business processes to align ICT solutions with their goals Sales & Revenue generation : Identification of new business opportunities within existing accounts and pursue upselling and cross-selling opportunities. Meet or exceed revenue targets through proactive account management and solution selling. Prepare and present customised proposals tailored to the clients requirements Product and Solution Advocacy : Act as a bridge between the client and internal teams (product, technical, sales and support) to deliver appropriate solutions to clients Strategic Account Planning : Develop and execute account strategies to maximise client satisfaction, retention and growth Compliance and Market awareness : Ensure that all activities comply with SA laws, regulations and industry standards, including data protection and ICT security requirements. Monitor market competition and adapt account strategies to maintain a competitive edge Planning and development of account plans to formulate sales strategy per account, including the identification and securitisation of relationships with key contacts and stakeholders within the client base Revenue Growth Achieving or exceeding revenue targets through pro-active account management and prospecting, including cross-selling Client Retention & Growth Successfully managing existing accounts and ensuring client satisfaction and the enablement of business growth Market and Competitor Analysis Conducting regular market research and analysis to identify emerging opportunities and assess competitors Strategic Partnerships (Internal & External) Establishing and managing strategic alliances with partners and stakeholders to enhance service offerings and enable growth Pipeline Management Building and managing a robust pipeline, with timely tracking, follow-ups and conversion of leads into closed deals. Ensuring accurate forecasting Proposal Development & Contract negotiation Developing compelling proposals Managing contract negotiations and closing deals with clients in alignment with organisational goals Client Satisfaction and Relationship Management Ensuring high levels of client satisfaction through effective communication, timely service delivery and responsive support Product Knowledge staying updated and informed on all products and solutions offered Team Collaboration Working closely with Product and/or related teams to ensure alignment with clients CRM System Management Ensure that knowledge of the system and daily ticket management is strictly adhered to REQUIREMENTS: 3 – 5 years professional experience in ICT related position/industry Strong sales abilities to identify opportunities, pitch solutions and close deals, along with negotiation skills to secure favourable terms Ability to analyse market trends, understand the competitive landscape and identify growth opportunities within the ICT sector Solid understanding of ICT products, solutions and industry trends, including cloud computing, cybersecurity and digital transformation Skills in setting strategic goals, crafting growth strategies and planning long-term client engagements Excellent interpersonal skills to build and maintain relationships with clients, partners and stakeholders Strong verbal and written communication skills for pitching solutions, delivering presentations and developing proposals Ability to find creative solutions to client needs and adapt to fast-paced industry changes Understanding of budgeting, forecasting and revenue management to contribute to financial goals
