Paarl: Estate Relations Officer posted by Pearl Valley Homeowners Association

Key performance areas: • Provide a service to residents by sharing information, answering questions and offering advice and guidance • Preserve and enhance the residential ambience and lifestyle within the Estate • Ensure that all parties are aware of applicable rules (residents, visitors, employees, builders, contractors and general service providers) and that rules are applied in a tactful and professional manner • Monitor and ensure compliance with estate rules regarding contractors and service providers, vehicles, use of estate facilities, property appearance, neighbour relations, animals and pets, and general conduct on the estate • Conduct regular inspections of the estate to ensure compliance with HOA rules • Pro-actively identify, investigate and address problems and issues • Respond promptly to incidents and complaints • Engage in formal correspondence in the form of letters, emails, notices, etc. • Ensure accurate and efficient record-keeping and reporting Requirements: • Minimum Grade 12 certificate (relevant tertiary qualification will strengthen the application) • At least 3 years’ experience in a similar role (homeowners’ association, customer service, public relations, hospitality services, compliance management, etc.) • Knowledge and understanding of the functions of residential estate management • Excellent communication skills in English and Afrikaans • Organised and methodical, with a strong work ethic, time management and project management • Professional, tactful, and composed under pressure, with strong conflict-resolution and problem-solving skills • Self-motivated, able to work independently and as part of a small team • Proficiency in Microsoft Office (Outlook, Word, and Excel) • Valid driver’s licence (code 10 and PDP will be added advantages), own reliable transport, and clean criminal record.