Job Description
About the Role
We are seeking an experienced and skilled Assistant Lodge Manager to join our luxury 5* Game Lodge in Paterson. As a key member of our management team, you will be responsible for ensuring exceptional guest satisfaction, managing day-to-day lodge operations, and driving quality improvement targets.
Key Responsibilities
- Measure and enhance overall guest satisfaction, including managing special requests.
- Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
- Assist the lodge manager to oversee day-to-day lodge team service operations.
- Uphold and elevate the service standards provided by the lodge team.
- Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
- Coordinate departmental teams to optimize guest service delivery.
- Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager.
- Achieve quality improvement targets set by management.
- Develop comprehensive policies, processes, and standards governing lodge team activities.
- Manage cash handling to minimize variances within acceptable limits.
- Maintain effective stock management.
- Identify and implement cost-saving opportunities.
- Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
Requirements
- Grade 12 Degree/Diploma in Hotel Management
- At least 3 – 5 years’ experience in a 5* star establishment as an assistant lodge manager / duty manager or guest relations manager
- Driver’s Licence Essential
- Proven experience in lodge management
Qualifications
- Grade 12 Degree/Diploma in Hotel Management
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Makana
The hospitality industry in Makana is generally thriving, with many establishments seeking skilled professionals to join their teams. Typically, catering and hospitality roles require individuals who are adaptable, customer-focused, and able to work well under pressure. As a result, those looking to pursue careers in this field should be prepared to handle a fast-paced environment and demonstrate excellent communication skills.
Salary ranges for catering and hospitality positions can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level roles may offer salary ranges of R20 000 to R30 000 per annum, while more senior positions or those in larger establishments may command salaries between R50 000 to R80 000 per annum. However, it’s essential to note that these are broad estimates, and actual salaries can differ significantly.
Common skills required for catering and hospitality roles include food safety certification, excellent communication and customer service skills, ability to work well under pressure, and basic knowledge of food preparation and presentation. In some cases, experience in a related field, such as hospitality management or culinary arts, may be preferred. Additionally, proficiency in languages other than Afrikaans and English can be an asset in this industry.
The financial services sector, technology industry, manufacturing sector, and tourism sector are among the common industries that employ catering and hospitality professionals. These sectors often require staff who can provide high-quality service to clients or customers, manage cash transactions accurately, and maintain a clean and safe environment for patrons.
For those looking to advance their careers in this field, opportunities may arise through training programs, mentorship schemes, or on-the-job experience. Many establishments offer internal promotions or career development initiatives, allowing staff to progress to senior roles such as restaurant manager, events coordinator, or executive chef. With experience and the right skills, it’s possible to move into supervisory or management positions, overseeing teams of hospitality professionals or even starting one’s own establishment.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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