Requirements: Matric with relevant qualifications Previous experience in a similar role Knowledge of hospitality industry is essential Must be detailed oriented and a multi-tasker Must be Tech-savvy Flexible and reliable Willingness to work flexible hours, including weekends and holidays Responsibilities: Oversee the reception area, ensuring a welcoming and organised front desk Manage bookings, payments and admissions effectively Operate the point-of-sale (POS) system for ticket sales and retail purchases Maintain and update our customer database system accurately Handle incoming calls, emails and customer inquiries professionally Assist in resolving customer concerns and ensuring and exceptional guest experience Work closely with team to support daily operations and events Ensure the reception area is clean, stocked and running smoothly Assist the Head of Marketing with ad-hoc tasks when required

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