Desired Experience & Qualification High school qualification (required). Hospitality Diploma or Events-related qualification (preferred). 35 years experience in wedding coordination, events management, or a fast-paced hospitality environment. Minimum 2 years events coordination experience in a fast-paced environment (required). Strong computer literacy with working knowledge of Microsoft Office, including Excel. Excellent written and verbal communication skills, with the ability to write professional correspondence, reports, and function documentation. High level of attention to detail, accuracy, consistency, and timeliness. Ability to analyse information, interpret industry-related material, and make sound independent decisions. Comfortable working in a dynamic environment where adaptability and continuous improvement are essential. Knowledge of relevant regulations applicable to events and food service (advantageous). Valid drivers licence (required). Wedding & Event Coordination Maintain meticulous organization of all details relating to booked weddings and catered events. Provide full on-the-day coordination of weddings, ceremonies, and events, ensuring calm, confident leadership and seamless execution. Act as the primary host liaison on the event day, greeting clients upon arrival and ensuring their vision is delivered effortlessly. Direct and coordinate all team members involved in wedding and event execution, fostering teamwork and service excellence. Client Engagement & Planning Assist with initial event and wedding enquiries, providing professional, warm, and informative first contact. Arrange and conduct client meetings to establish strong relationships, understand expectations, and confirm event details. Ensure all business correspondence with couples and clients is professional, detailed, timely, and aligned with the company’s brand. Maintain accurate, detailed, and orderly files for all past, current, and upcoming weddings and events. Internal Liaison & Communication Liaise closely with the Food & Beverage, Banqueting, Kitchen, Operations, Front Office, and Housekeeping teams to ensure clarity and alignment. Compile, update, and distribute accurate and comprehensive function sheets timeously as the primary communication tool to all relevant departments. Provide operational support to the Front Office department and F & B department as required. Assist the Food & Beverage team during events when necessary to ensure service excellence. Financial & Administrative Responsibilities Manage wedding and accommodation blocks efficiently while maximizing revenue and yield for the business. Accurately post all wedding and event charges. Prepare quotations, confirmations, and final invoices in line with company procedures. Conduct consistent and thorough follow-ups on deposits, interim payments, and final balances. Ensure final invoices are settled timeously prior to events unless otherwise authorized. Standards, Compliance & Continuous Improvement Ensure compliance with relevant regulations and industry standards applicable to events and food service. Uphold and model the the hotels core values in all interactions and decision-making. Contribute to a culture of continuous improvement, professionalism, and service excellence. Perform additional duties as assigned in support of operational requirements. Personal Attributes Warm, bubbly, energetic, and genuinely passionate about people and creating memorable experiences. Highly customer-oriented with a strong sense of ownership and need for closure. Calm, resilient, and effective under pressure, with the ability to balance multiple priorities. Strong team builder with the ability to lead, cooperate, and motivate others. Emotionally intelligent, solutions-driven, and able to handle sensitive situations with grace. A role model who lives and breathes the company’s ethos of serenity, wellness, and excellence
