Service Advisor (Automotive)
Posted on 2025-03-17
| Employer | Staff Solutions |
|---|---|
| Salary | 0 |
| Category | Automotive |
| Location | Kwazulu Natal / Pinetown |
Job Summary
Key
Responsibilities:
- Customer Interaction:
- Greet customers and assist with inquiries regarding vehicle service and repairs.
- Inform clients about available campaigns and upsell service offerings.
- Estimates and Job Management:
- Open Estimates and Job Cards for work to be performed.
- Ensure timely communication with clients about estimates and obtain go-ahead approvals.
- Control and prepare job cards for invoicing based on the work done.
- Coordination with Technicians and Departments:
- Consult with mechanics and technical advisors for necessary repairs.
- Maintain communication with the parts department to ensure the availability of required parts.
- Vehicle and Warranty Checks:
- Verify the warranty status and service plans for vehicles.
- Determine coverage for repairs and services to prevent unexpected costs to clients.
- Client Updates and Communication:
- Provide regular updates to clients on the status of their vehicles (every 4 hours).
- Call customers regarding service changes or vehicle pick-up times.
- Workflow and Efficiency Management:
- Manage the daily workshop workflow and efficiency reports.
- Oversee the schedule and coordination between departments within the service workshop.
- Payment and Records Management:
- Control payment processes and ensure vehicles do not leave without payment.
- Maintain the gate pass book and adhere to company policies regarding vehicle movements.
- Relationship Management:
- Strive to maintain positive relationships with customers to encourage repeat business.
- Ensure clarity in communication regarding services rendered and any additional work required before vehicle collection.
Skills and Qualifications:
- Customer Service Skills: Strong interpersonal skills to effectively communicate with customers and handle their inquiries and complaints.
- Organizational Skills: Ability to manage multiple tasks and priorities, including coordinating between departments and maintaining detailed records.
- Attention to Detail: Ensure accuracy in estimates, job cards, and financial transactions.
- Technical Knowledge: Familiarity with automotive repairs and services to facilitate communication with mechanics and clients.
- Proficiency in Communication: Strong verbal and written communication skills, including proficiency in using email for client communication.
- Problem-Solving Skills: Ability to assess situations and propose effective solutions, particularly concerning repairs or service options.
- Time Management: Ability to work under pressure and manage time effectively to meet customer expectations and service delivery.
Working Environment:
- The role is typically based in an automotive service department, dealing directly with customers and workshop staff.
- Requires adherence to company policies and procedures for operational efficiency and customer satisfaction.
Requirements:
- Matric certificate
- Relevant training/qualifications as a Service Advisor or similar role
- Code 8 license
- Minimum 1-2 years` experience in similar role
- Strong understanding of Automotive technology
and the Automotive Industry - MS Excel, Evolve
- Able to handle 20-25 job cards daily
- Maintain a maximum open WIP of 25 job cards
Personal Attributes:
- Strong administrative ability and follow up reliability
- Confident and proactive approach- anticipates
- issues and requirements
- Strong documentation skills
- Excellent customer service skills, interpersonal and
- communication expertise
Service Advisor (Automotive) position available in Kwazulu-Natal, Pinetown. This job position was posted by Staff Solutions. The job has been posted as a char8000 ad on 2025-03-17 at 01:08:42 in the Automotive category
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