Plettenberg Bay: Deputy General Manager. posted by HotelJobs

Deputy General Manager. Luxury Hotel in Plettenberg Bay is looking for a Deputy Manager with strong F&B experience . The role is to enhance the operational efficiency and service quality of the Hotel. Responsibilities: Responsible for managing the full operations, service, logistics and activities Ensure that guests receive exceptional levels of personalized service Assist the HOD’s in ensuring that guest spaces and facilities are impeccably maintained and fully functional. Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences. Develop; implement and monitor systems and methods that capture and communicate guest preferences Ensure that brand standards are upheld, ensuring a streamlined and effective structure in line with hospitality trends. Effective departmental meetings take place, accurate minutes are taken and follow ups completed. Assist in achieving the best procurement agreements for the property To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry. Be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion. Requirements: Minimum of 4 – 5 years Assistant Hotel Management experience within a 4/5* Hotel Strong stock control Tertiary qualification in Hospitality or Hotel Management beneficial Advanced computer skills Good with motivating staff. Attention to detail. Good with Admin, Stock Control and Cost Management. Valid driver’s license would be an advantage Salary: R35 000 Negotiable. Please Note – While all applications are valuable, well reach out directly to candidates who best meet the clients requirements.