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Plettenberg Bay: Front Desk Administrator / Receptionist posted by WAXIT Franchise Holdings

Front Desk Administrator / Receptionist

Posted on 2025-03-29

Job Summary

We are looking for a Front Desk Administrator / Receptionist who is friendly, well-spoken, detail-oriented and thrives under pressure. Your role will be to welcome guests and you are the first line of contact that guests have with the WAXIT brand. A friendly, professional, guest-oriented approach is central to the role.

Responsibilities

  • Welcome all guests to the store with a friendly, warm and professional attitude
  • Understand and be able to advise guests on all treatments on the menu.
  • Advise clients and sell retail products when WAXITologists are unavailable.
  • Actively promotes and up/cross-sells treatments
  • Accurately book appointments and handle changes made to appointments
  • Handle guest questions and concerns in a professional and accurate manner
  • Answer calls in a friendly professional manner
  • Handle appointments and appointment reminders
  • Coordinate WAXITologist`s schedules and bookings
  • Responsible for managing store opening and closing procedures
  • Manage and is responsible for stock counts and inventory control
  • Manage customer complaints
  • Assist with administrative accurate invoice filing and controls
  • Maintain a clean professional working environment by doing hygiene checks
  • Maintain a clean and organised front desk, as per franchise regulations
  • Maintain accurate stock levels with the franchisee
  • Communicate any staff/guest problems that need attention to the franchisee
  • Perform any other reasonable requests and tasks related to the maintenance of the business as requested by management from time to time

Required

  • Computer Literate
  • Exceptional communication skills (spoken, telephonic and written)
  • Organised and systematic
  • Detail orientated
  • Punctual
  • Able to function under pressure in a fast-moving environment

Front Desk Administrator / Receptionist position available in Western Cape, Plettenberg Bay. This job position was posted by WAXIT Franchise Holdings . The job has been posted as a premium ad on 2025-03-29 at 13:01:11 in the Health And Skincare category

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