Plettenberg Bay: Head Housekeeper

Duties: Responsible for the overall running of housekeeping department, cost effectively and to required standard, in accordance with the operational requirements. Supervises all personnel in these departments. Check all rooms on cleanliness, readiness and maintenance issues and is responsible for ensuring the minimum standard operating procedures are being met. Responsible for staff training Forecast anticipated volumes of business and schedule staff accordingly. Maintain records of stock taking and working to our budgeted amounts of guest supplier and other consumables. Responsible for the control of all stock, operating equipment, maintenance, and cleaning of cleaning equipment. Requirements: Grade 12 Hospitality certificate or management diploma will be advantageous. At least 2 years as a Head / Executive Housekeeper Knowledge of Property Management Systems essential Must be computer literate (Microsoft Office Word, Excel, Outlook & Explorer) Good planning, organizational and time management skills Ability to work accurately under pressure. Must be guest service driven. Ability to work shifts. Excellent communication skills verbal, written and telephonic. Must be able to use initiative & work unsupervised.