Job Description
About the Role
Dis-Chem Pharmacies in Polokwane is seeking a Clinic Receptionist to join our team at Savanna Mall. As a key member of our clinic, you will be responsible for attending to patients on the phone and in person, coordinating appointments and documentation to ensure the smooth running of the clinic and support the delivery of quality patient care.
Key Responsibilities
- Register patients according to established standards.
- Assist patients in completing necessary medical forms including medical insurances.
- Monitor and maintain the clinical equipment, stationery and medication required.
- Inform patients of clinic procedures and manage patients records.
- Open new patient files according to standard procedures.
- Ensure patient information is correct.
- Process medical aid payments.
- Move patients through appointments as scheduled.
- Obtain medical reports if required.
- Ensure the reception area is clean and maintained to safeguard patient privacy and confidentiality.
- Answer all incoming calls within a reasonable time according to Dis-Chem standards.
- Use proper telephone etiquette when speaking with patients over the phone.
- Give relevant and accurate information to callers regarding their requests, questions or concerns.
- Ensure to take down caller details on all calls that come through to the switchboard for the third time, and email the relevant staff.
- Ensure you are taking the correct message from the callers repeat the message to the caller for confirmation.
- Take extra care when taking caller contact details repeat the details to the caller for confirmation.
- Ask the caller adequate questions to ensure the correct message is transferred.
- Ensure that messages or calls get transferred to the correct person at all times.
- Assist walk-in guests in reaching staff for meetings and/ or deliveries.
- Provide customers with area codes, work telephone numbers and other relevant information when requested.
- Ensure customers, guest and callers receive relevant feedback, within good time, regarding queries.
- Helps patients in distress by responding to emergencies.
- Advice and assist patients regarding medical aid authorization procedures.
- Follow up with patients regarding any feedback requested.
Requirements
- Grade 12 / Matric
Qualifications
- None mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Healthcare / nursing Jobs in Capricorn
In the healthcare sector of Capricorn, South Africa, job opportunities abound across various industries. Typically, these roles involve caring for patients, providing medical support, and contributing to the overall well-being of individuals within communities. The demand for skilled healthcare professionals is generally consistent, driven by an aging population and an increasing need for quality healthcare services.
Salary expectations for nursing positions in Capricorn can vary significantly based on factors such as experience, company size, and industry sector. Generally, entry-level nurses with little to no experience typically earn salaries within the range of R200 000 to R350 000 per annum, while more experienced professionals may command salaries ranging from R400 000 to R600 000 or more, depending on their level of expertise and the specific employer. However, it is essential to note that these are broad estimates, and actual salaries can differ significantly.
Common skills required for nursing roles in Capricorn include strong communication and interpersonal skills, both written and verbal; the ability to work effectively in high-pressure situations; basic life support skills; an understanding of medical terminology and procedures; empathy and compassion; teamwork and collaboration; and adaptability. These skills are essential for providing quality care and working as part of a multidisciplinary team.
Healthcare professionals in Capricorn often find employment in various industries, including the public sector, private hospitals and clinics, and even some manufacturing and mining sectors. In addition to traditional healthcare settings, there is also an increasing demand for nurses who specialize in specific areas such as geriatric care, pediatrics, or critical care.
Career development opportunities are available for those seeking advancement or specialization within the nursing profession. Typically, nurses can progress through the ranks to become team leaders, charge nurses, or even department heads, with salaries reflecting their increased responsibilities and expertise. Additionally, many healthcare organizations offer training programs and certifications in specialized areas, allowing nurses to expand their skill sets and stay up-to-date with the latest medical advancements.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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