| Date | 2024-10-11 |
|---|---|
| Job Title | Senior Desktop Support Technician |
| Employer | More Information |
| Salary | 10000 Monthly |
| Category | It Computing Software |
| Location |
Capricorn / Polokwane |
Job Summary
Qualifications &
Requirements:
3 years` experience is Desktop support in a consulting environment. Educational Background: A Diploma or Degree in Information Technology, Computer Science, or a related field is preferred but not obligatory. Technical Skills: Proficiency in operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common business applications. Experience: Previous experience in a desktop support role or IT support environment is advantageous. Problem-Solving Skills: Strong analytical and troubleshooting skills to diagnose and resolve issues efficiently. Communication Skills: Excellent verbal and written communication skills for effective interaction with users. Customer-Oriented: A service-oriented mindset to assist users in a friendly and professional manner. Team Player: Ability to work collaboratively with other IT professionals and departments. General
Duties:
Technical Support: Provide first-level support for hardware and software issues, including desktops, laptops, printers, and mobile devices. Troubleshooting: Diagnose and resolve technical problems, both in-person and remotely. Installation and Configuration: Set up and configure new hardware and software for users, ensuring proper installation and functionality. Maintenance: Perform regular maintenance on equipment, including updates, patches, and antivirus installations. User Training: Educate users on software applications, best practices, and IT policies. Documentation: Maintain detailed records of support requests, resolutions, and inventory of IT assets. Network Support: Assist with basic network troubleshooting and connectivity issues. Collaboration: Work with other IT staff to escalate complex issues and implement IT projects. Customer Service: Provide excellent customer service, ensuring user satisfaction and effective communication. Apply now
Senior Desktop Support Technician position available in Capricorn, Polokwane. This job position was posted by . The job has been posted on 2024-10-11 in the It Computing Software category
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Polokwane: Senior Desktop Support Technician
Qualifications & Requirements: 3 years` experience is Desktop support in a consulting environment. Educational Background: A Diploma or Degree in Information Technology, Computer Science, or a related field is preferred but not obligatory. Technical Skills
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