Pongola: Senior Guide posted by Bright Placements

Job Description The Senior Guide is responsible for delivering exceptional safari and wilderness experiences while leading, mentoring, and supporting the guiding team. This role combines advanced guiding expertise, guest engagement excellence, safety leadership, and operational responsibility. The Senior Guide plays a key role in upholding the lodge’s reputation for outstanding wildlife interpretation, guest satisfaction, and professional guiding standards. Key Responsibilities Lead daily game drives, bush walks, and safari activities at the highest standard Ensure exceptional guest experiences through engaging storytelling, interpretation, and personalised hosting Maintain full compliance with safety protocols, reserve regulations, and guiding standards Mentor, train, and support Junior Guides and Trackers Conduct regular skills assessments and provide ongoing coaching to the guiding team Manage guide schedules and assist with duty rosters Oversee vehicle, equipment, and radio management Handle guest feedback, requests, and special experiences professionally Support conservation initiatives and ensure ethical wildlife interactions Maintain accurate sightings records and operational reports Act as senior authority on guiding operations when on duty Promote teamwork, discipline, and professional conduct within the guiding department Job Specification Qualifications & Certifications FGASA Level 2 or higher (Level 3 preferred) Valid PDP / PrDP Advanced First Aid certification Rifle competency and relevant firearm licences Valid driver’s licence Valid medical certificate Dangerous Game qualification (advantageous) Experience Minimum 3–5 years professional guiding experience Proven experience in luxury lodge or private game reserve operations Previous leadership or mentoring experience within a guiding team Strong track record of guest satisfaction and safety management Skills & Competencies Expert knowledge of wildlife, ecology, and conservation Outstanding communication and storytelling ability Strong leadership and people management skills Excellent decision-making and crisis management abilities High level of professionalism and emotional intelligence Strong organisational and time management skills Physically fit with high bush competence Personal Attributes Calm, confident, and authoritative presence Passionate about conservation and environmental education Highly responsible and safety-driven Guest-focused with a service excellence mindset Reliable, adaptable, and resilient in demanding environments