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Port Elizabeth: Service Delivery Manager

Service Delivery Manager

Posted on 2025-02-07

Job Summary

Purpose of Role: Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided Establishing and articulating business requirements for new services or changes to existing services Mediating in cases where there are conflicting requirements for services from different business units Ensuring that the current and future service level requirements (service warranty) of customers are identified, understood Qualifications and Experience 5 Years Service Delivery Management experience and successful track record Matric or Grade 12 IT Related Tertiary Qualification (Degree or Diploma) Project Management Certification ITIL V3/V4 (Foundation Experience in Microsoft Office (Excel, Word, Power point and Outlook) Ability to prioritise tasks efficiently and effectively. Must be highly orginised. Good written and verbal communication Solid organizational skills including attention to detail and multi-tasking skills. Critical thinking and problem solving. Time management skills with ability to meet deadlines. Must be able to work in a team. Adaptability. Able to tolerate stress. Car and drivers license.

Service Delivery Manager position available in Nelson Mandela Bay, Port Elizabeth. This job position was posted by . The job has been posted on 2025-02-07 in the It Computing Software category

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