Job Description
A renowned company in Port Elizabeth is seeking an experienced Telecommunications Technician to join their growing technical team.
This is a hands-on, telecoms-first role focused on VoIP, SIP, PBX systems, and voice-centric networking. The successful candidate must have a deep understanding of how voice networks function end-to-end from ISP handoff through to handset and be confident working on business-critical communication systems where downtime is not an option.
Role Overview
You will be responsible for the installation, configuration, support, and optimisation of customer and internal telecommunications environments. This role is not general IT support and requires strong, practical telecoms experience, particularly with 3CX, Yeastar, SIP trunking, VLANs, routing, and QoS.
Required Skills & Experience
- Proven experience with 3CX and/or Yeastar
- Strong understanding of VoIP, SIP, RTP, NAT, and firewalls
- Experience configuring VLANs and QoS for voice traffic
- Solid knowledge of IP networking fundamentals (TCP/IP, subnetting, routing)
- Experience with business-grade routers and switches
- Strong troubleshooting skills and attention to detail
- Comfortable working on customer sites and at heights
- Valid Drivers Licence and own vehicle
Key Responsibilities
VoIP & PBX Systems
- Install, configure, and maintain 3CX and Yeastar PBX systems
- Provision and manage SIP trunks, DID numbers, and call routing
- Configure IVRs, ring groups, call queues, voicemail, and call reporting
- Perform PBX upgrades, backups, restores, and migrations
- Diagnose and resolve call quality issues (jitter, latency, packet loss, echo)
Telecommunications Infrastructure
- Deploy and support IP telephony solutions for business clients
- Configure and troubleshoot SIP, RTP, NAT, and firewall rules
- Install and provision IP phones, softphones, and DECT systems
- Integrate PBX platforms with CRM and third-party systems where required
Voice-Focused Networking
- Configure VLANs for voice traffic
- Implement and troubleshoot QoS prioritisation
- Work with routers, switches, and firewalls (MikroTik, Ubiquiti, TP-Link, etc.)
- Ensure correct subnetting, routing, and NAT policies
- Identify and resolve network bottlenecks affecting voice performance
Fault Finding & Support
- Diagnose telecom faults across LAN, WAN, ISP, and PBX layers
- Perform remote and on-site troubleshooting
- Analyse call logs, SIP traces, and packet captures
- Maintain system uptime and respond urgently to outages
Installations & Projects
- Perform on-site telecom installations and commissioning
- Assist with structured cabling, cabinet builds, and equipment mounting
- Support project rollouts, upgrades, and migrations
Security & Reliability
- Secure PBX systems against SIP attacks and toll fraud
- Maintain firmware updates across telecom equipment
- Ensure backup and disaster recovery procedures are in place
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Eastern Cape
The telecommunication industry is a significant sector in Eastern Cape, South Africa, typically offering a range of opportunities for professionals looking to advance their careers. Generally, the job market trends in this field are characterized by a growing demand for skilled workers to support the increasing adoption of digital technologies.
In terms of salary expectations, it’s common for telecommunication professionals to earn salaries that vary widely depending on factors such as level of experience, company size, and industry sector. Typically, entry-level positions may fall within a broad range of R200 000 to R400 000 per annum, while more senior roles can command salaries ranging from R600 000 to R1 500 000 per annum or more. However, it’s essential to note that these are general estimates and actual salaries may differ significantly.
Common skills required for telecommunication roles in Eastern Cape include proficiency in programming languages such as Java or Python, experience with network protocols and architectures, strong analytical and problem-solving skills, excellent communication and teamwork abilities, knowledge of telecommunications regulations and standards, and a solid understanding of software development methodologies. Often, professionals in this field also require certification in areas like CompTIA Network+ or Cisco CCNA.
The telecommunication industry is commonly employed in sectors such as financial services, technology, manufacturing, and government. In addition to these traditional industries, there are also opportunities emerging in the education sector, healthcare, and e-commerce.
Career progression for telecommunication professionals in Eastern Cape can vary depending on individual goals and aspirations. Generally, common career paths include moving into senior technical roles, taking on leadership positions within companies, or transitioning into specialized areas like cybersecurity or data analytics. Development opportunities often include attending industry conferences, participating in training programs, and seeking mentorship from experienced professionals.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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