Pretoria: Business Development Manager posted by Numeral Financial Services Group

About the Role

Are you all about client services and addressing customer concerns? Are you a fantastic sales-driven person with the ability to motivate teams to achieve target? Do you love working with people and ensuring they feel heard? Then raise your hand because we’re hiring!

Key Responsibilities

• Provide support to your team and ensure sales targets are met.
• Grow and build the client base.
• Conduct presentations to clients to attain new business.
• Manage and convert leads into sales, ensuring outcomes are captured onto the system.
• Inform the team by explaining procedures, answering questions, providing information.
• Assist the team with escalations and how to manage these.
• Evaluate problems and complaints of clients and provide proper solutions to them.
• Respond to the needs of clients and provide personalized service.
• Provide information on the company’s products or services and generate interest in the offer.
• Upsell products and services to own clients, coaching the team to do the same.
• Research needed information using available resources.
• Make relevant notes from client interactions.
• Identify any issues that clients might be struggling with and find solutions, as well as escalate where required.
• Report on client feedback.
• Manage and update client databases.
• Manage the team and ensure KPIs are in place.

Requirements

• Ability to build strong relationships and effectively identify problems as soon as they arise.
• Analysis of stumbling blocks to find positive solutions and ability to develop alternative solutions to common issues.
• Identification of critical factors that will affect certain outcomes, as well as accurately evaluating options and establishing priorities.
• Anticipation of outcomes and identification of consequences.
• Open and honest communication regarding products.
• Active listening to others to determine the approach to be taken and the ability to persuade individuals so as to see reason.
• Ability to lead a team toward success.
• Successful creation and implementation of negotiation strategy.
• Ability to show empathy with excellent verbal and written communication skills.
• Ability to provide concise and relevant information, able to provide advice when needed.
• Ability to work alongside the team to achieve a common goal.
• Be mutually accountable for all projects taken on.
• Ability to encourage differences and opinions.
• Ability to perform tasks in an organized manner.
• Set personal goals and ensure their achievement.
• Plan efficiently and effectively to ensure deadlines are met.
• Ability to remain calm in a situation of conflict.
• Display patience when dealing with stakeholders and the team.
• Highly disciplined with a willingness to learn.
• Confident with the ability to apply resilience.
• Cooperative and optimistic.
• High attention to detail.

Qualifications

Matric, Degree and/or Diploma in Business / Sales Management

Salary & Benefits

[Note: The original job posting does not mention salary or benefits. Therefore, this section is skipped.]