| Date | 2024-11-24 |
|---|---|
| Job Title | Client Care Consultant |
| Employer | AtripleA recruitment & temps More Information |
| Salary | 7000 |
| Category | It Computer |
| Location |
Gauteng / Pretoria |
Job Summary
Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.
Job Specification:
To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
Ensure all operational protocols are adhered to at all times
Identifying opportunities to improve the service process and customer experience
Handle challenging customers in a highly pressurized environment
Ensure SLA, ring time and abandoned rate within agreed norms
Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system
Requirements:
Fully bilingual in English and Afrikaans in both verbal and written communication.
Computer literate
Conflict management
Quality & customer focused
Influencing and persuading
Overcoming objections and be assertive
Team player & can work independently
2-3 years previous experience in a Call Centre environment in sales or on-line support
Understanding of contact centre environment and technology
Preferably have a similar background such as copy centre or photography in general.
• Matric/ Diploma
Please send Updated CV, Qualifications and last payslip to AtripleA recruitment & temps
Client Care Consultant position available in Gauteng, Pretoria. This job position was posted by AtripleA recruitment & temps. The job has been posted as a free ad on 2024-11-24 at 16:08:34 in the It Computer category
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