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Pretoria: Collections Manager posted by Hire Resolve

Collections Manager

Posted on 2025-03-30

Employer Hire Resolve
Salary 0
Category Finance Accounting
Location Gauteng  /  Pretoria

Job Summary

Hire Resolves client, a licensed financial services provider, is seeking an experienced Collections Manager to join their team. Reporting directly to the Head of Operations, you will play a key role in managing all default payments across various products and payment methods.

Requirements

  • Proven leadership skills.
  • Education: Matric certificate required.
  • Minimum 57 years experience as an operational Collections Manager.
  • Minimum 7 years experience in the collections industry with a track record of meeting/exceeding targets.
  • Experience as both Collections Agent and Supervisor is ideal.
  • Extensive knowledge of collection techniques.
  • Proven ability to manage collection operations and allocate resources effectively.
  • Strong objection-handling and problem-solving skills.
  • Proven experience in appraising, training, coaching, and developing staff in collections.
  • Ability to implement positive operational changes.
  • Competence in analyzing reports and recommending actions to improve collection efficiency and performance.

Responsibilities

  • Achieve company delinquency targets and minimize bad debt exposure.
  • Ensure operational performance excellence in the collections department.
  • Maintain quality assessment standards and compliance with policies/procedures.
  • Implement strategies to reduce arrears and maximize collections on at-risk accounts.
  • Foster a developmental and growth-oriented team environment.
  • Manage day-to-day operations of the collections call center (early-stage outbound/inbound processes).
  • Ensure adherence to established collections processes by all staff.
  • Develop the collection team through training, support, and performance maximization.
  • Monitor absence, tardiness, and attrition; take proactive action to meet department targets.
  • Analyze portfolio and operational performance to identify improvement opportunities.
  • Collaborate with other managers to enhance efficiency and minimize bad debt exposure.
  • Assess existing collection processes; recommend improvements to the Head of Operations.
  • Stay updated on technology and legislation changes for collection optimization.
  • Lead problem-solving initiatives to maintain a motivated and high-performing team.
  • Oversee recruitment and selection of qualified staff aligned with company values.
  • Drive technical and soft skills training for the Collections Team.
  • Ensure performance management is aligned with company policies and values.
  • Communicate concerns promptly to Dialler support teams.
  • Troubleshoot and propose new ideas for driving collections performance.
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Benefits

Posted in Jobs in Gauteng, Jobs in Pretoria

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