Pretoria: Complaints Handler/Customer Care posted by Newfort Specialised Unity

In this role, you will be part of our client-focused Client Services function, delivering exceptional customer service even in challenging situations. You will be responsible for investigating client complaints to ensure appropriate outcomes and contribute to fostering a customer-centric culture within the organisation. What you’ll be doing Investigating client complaints, and providing written and verbal responses within timescales Providing excellent client experience, when handling their complaints Working as a key member of the Client Services function, to support root cause analysis, and work with key stakeholders to continually strive to deliver an excellent service Final point of contact when dealing with complaints Work as a team to deal with complaints in a timely manner Able to turn complex queries into simple ones, that you can translate back to clients About you Excellent Customer Service skills Highly resilient and confident dealing with clients Strong stakeholder management and communication skills, both oral and written Proactive, resourceful and able to use initiative Ability to work collaboratively in a team and with stakeholders