Pretoria: Contact Resolution Agents posted by Newfort Specialised Unity

The Contact Resolution Agent is responsible for handling inbound and outbound customer calls, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. The role requires strong communication skills, empathy, problem-solving ability, and adherence to company policies and standards. Duties & Responsibilities Answer inbound customer calls and respond to customer inquiries in a timely and professional manner. Make outbound calls as required to follow up on orders, confirm details, or provide information. Identify and resolve customer issues by clarifying and understanding the problem, researching solutions, and escalating when necessary. Provide accurate information about products, services, pricing, promotions, and policies. Desired Experience & Qualification Matric Exceptional communication skills. Good command of english language. Training and Skills development will be providede