Pretoria: Customer Support Representative posted by Newfort Specialised Unity

We are looking for Customer Support Representative to join our team. The successful candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction. CUSTOMER SUPPORT REPRESENTATIVE DUTIES AND RESPONSIBILITIES Respond to customer inquiries via phone, email, and other communication channels Identify customer needs and provide appropriate solutions Maintain records of customer interactions, transactions, and comments Create and maintain customer accounts Collaborate with other departments to resolve customer issues Monitor customer feedback and provide recommendations for improvement CUSTOMER SUPPORT REPRESENTATIVE REQUIREMENTS AND QUALIFICATIONS High School Diploma or equivalent Excellent verbal and written communication skills Strong problem-solving and conflict-resolution skills Excellent time management skills and ability to multitask Positive and professional attitude Training is Offered