Roles and Responsibilities Job Title: General Manager Location: Pretoria North Salary: To be discussed in interview, based on experience, age, and qualifications Working Hours: Early Shift: 7:00 AM 5:00 PM (depending on completion of responsibilities) Late Shift: Until store close (8:00 PM for customers; approx. 8:30 PM for management & security) Weekends: Alternating weekends as part of a two-team rotation schedule Reporting Line: Owner and Directors (primarily Evian and Barry, with collaboration across Oscar and others) Employment Type: Permanent, full-time Start Date: Immediate About the Role We are seeking a dynamic, responsible, and hands-on General Manager to oversee the daily operations of both the instore retail and liqueur divisions for a well-known consumer retail brand in SA This role requires a mature, teachable leader who enjoys working with people, values customer service, and is willing to be hands-on in a busy grocery retail environment. Candidates with experience in well-known retail brands (SPAR, Checkers, Pick n Pay, or other grocery retail operations) will be highly advantageous. The General Manager will play a key leadership role in maintaining operational excellence, driving sales performance, ensuring customer satisfaction, and supporting their team while aligning with company values. Key Responsibilities Oversee and manage the daily operations Ensure high standards of customer service and satisfaction across all departments. Lead, motivate, and mentor department managers and staff, fostering teamwork and accountability. Manage staff scheduling, delegation, and performance to ensure efficient workflow. Oversee stock receiving, returns, and supplier relationships. Monitor store performance, sales, and profitability, implementing strategies to improve results. Ensure compliance with operational policies, health and safety regulations, and company standards. Handle operational issues efficiently and ensure smooth opening and closing of the store. Participate in shift rotations, including early, late, and weekend shifts. Work efficiently, diligently, and under pressure, demonstrating flexibility and commitment. Maintain a visible presence on the shop floor and support staff as required. Minimum Requirements Matric (Grade 12) essential. Experience in grocery retail management SPAR highly advantageous; Checkers, Pick n Pay, or similar grocery retail also acceptable. Proven experience with operational duties, stock receiving, and returns processes. Strong leadership skills able to lead, motivate, and be led when required. Excellent customer service orientation with patience and professionalism. Teachable attitude, willingness to learn, and strong attention to detail. Basic PC literacy and computer skills. Physically mobile and capable of managing a demanding retail environment. Own reliable transport. Willingness to work shifts (early and late), alternating weekends, and double shifts as required. Must not be a “clock watcher”; flexibility is key. Clear criminal record. Personal Attributes Professional, approachable, and customer-focused. Hands-on leader who leads by example. Adaptable, reliable, and committed to the success of the store and its team. Able to work with people at all levels, delegate effectively, and follow up diligently. Calm, composed, and able to handle pressure in a fast-paced retail environment. Additional Notes Start Date: The position is open and can be filled as soon as a suitable candidate is identified. Travel: Primarily based in Pretoria North; occasional visits between other stores might be required Remuneration: Salary and conditions will be discussed during the interview, aligned to experience, qualifications, and age. Interested? If you are a hands-on leader with experience in grocery retail, passionate about customer service, and enjoy building and managing teams in a fast-paced environment, we would love to hear from you. Employment Details Employment Type: Permanent Employment Industry: Wholesale and Retail Work space preference: Work Onsite Ideal work province: Gauteng Ideal work city: Pretoria Salary bracket: R 0 – 0 Drivers License: CODE B (Car) Own car needed: Yes
