Job Purpose: Lead production vision and strategy, to increase division profitability by driving product success by designing efficient and scalable systems and products and ensuring on-time and on-budget delivery thereof. The Senior Business Analyst takes ownership of products in the division and keeps a handle on product and project aspects including team prioritization, business models, specifications, budgets and financial models, progress tracking, cross functional leadership alignment, management of resources and team capacity. This role oversees a multi-disciplinary team. Team Function: Business Analysis for the division (hardware, apps, back-end and Salesforce CRM for the call centre) Business Intelligence (data) for the division across call centre, marketing, customer delight etc. Logistics, supply chain and order fulfilment for international market(s) Product Development (with team of audiologists) Minimum education (essential): BEng (Industrial / Chemical), BCom (Information Systems / IT), BSc (Computer Science / Informatics) Minimum education (desirable): BEng Hons (Industrial / Chemical), BCom Hons (Information Systems / IT), BSc Hons (Computer Science / Informatics) Minimum applicable experience (years): 5 years Required nature of experience: Business Analysis within the IT, software or medical device field (SaaS and/or PaaS models would be beneficial) Development of project, product and system specifications Requirement gathering and documentation Project Management Software development life cycle (end-to-end project exposure) Stakeholder Management Mentoring Workshop Facilitation Skills and Knowledge (essential): Excellent computer proficiency (especially in MS Office Excel / Google Sheets) Google Business Suite Solution design and documentation Specification design (ideally to functional level) Business Process design Business intelligence and analytics Big Data Project management methodologies BPMN 2.0 or UML Knowledge API knowledge