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Pretoria: KAM (Key Account Manager) – ICT (Information & Communication Technology) posted by Dina Gates Recruitment

Pretoria: KAM (Key Account Manager) – ICT (Information & Communication Technology) posted by Dina Gates Recruitment

Company
Dina Gates Recruitment

Location
Gauteng

Job Type
Other IT/Computer

Job Description

If your passion as a KAM in the ICT space is to acquire new accounts, and manage existing clients for your company we would love to hear from you!

KEY RESPONSIBILITIES:

  • Relationship Management: Acquire and manage key accounts
  • Strategic Planning: Develop and implement strategic account plans to achieve both client and company objectives
  • Client Needs & Solutions: Understand client needs and objectives, and work with internal teams to deliver tailored solutions and services
  • Revenue Growth: Identify opportunities for upselling, cross-selling, and new business development within key accounts
  • Issue Resolution: Proactively address client concerns and resolve any issues or complaints promptly and effectively
  • Communication & Collaboration: Facilitate communication between key clients and various internal departments
  • Performance Monitoring: Track and analyse key account metrics, providing regular reports to stakeholders
  • Sales and Negotiation: Negotiate contracts, pricing, and other business terms with clients
  • Consultation & Advice: Provide guidance and recommendations to clients on relevant products, services, and business strategies

EXPERIENCE/SKILLS:

  • At least a 5 year proven track record of sales within the ICT industry
  • Previous experience as a New Business Developer/Relationship Manager/Senior Sales Account Manager in ICT space REQUIRED
  • Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets
  • Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships
  • Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth
  • Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes
  • Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions
  • Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines
  • Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports
  • Proactive and self-motivated with a passion for delivering exceptional customer service
  • Ability to work independently, as well as collaboratively in a team environment
  • Strong industry knowledge and understanding of market dynamics
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REQUIRED QUALIFICATIONS

  • Bachelor’s degree in Business Administration, Marketing, or a related field
  • Proven experience in ICT Sales, Key Account Management, or Relevant Customer Relationship Management roles
  • Knowledge of the Security industry or market a BIG Plus
  • Familiarity with CRM software and other relevant sales tools
  • Strong business acumen and financial understanding
  • Ability to travel to meet clients as needed
  • Highly Advantageous: Certifications or training in Sales, Account Management, Or Customer Relationship Management

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