Pretoria: KAM (Key Account Manager) – ICT (Information & Communication Technology) posted by Dina Gates Recruitment

About the Role

We are seeking a highly skilled and experienced Key Account Manager (KAM) to join our team in Pretoria. As a KAM in the ICT space, you will be responsible for acquiring new accounts and managing existing clients to drive revenue growth and achieve company objectives.

Key Responsibilities

• Relationship Management: Acquire and manage key accounts
• Strategic Planning: Develop and implement strategic account plans to achieve both client and company objectives
• Client Needs & Solutions: Understand client needs and objectives, and work with internal teams to deliver tailored solutions and services
• Revenue Growth: Identify opportunities for upselling, cross-selling, and new business development within key accounts
• Issue Resolution: Proactively address client concerns and resolve any issues or complaints promptly and effectively
• Communication & Collaboration: Facilitate communication between key clients and various internal departments
• Performance Monitoring: Track and analyse key account metrics, providing regular reports to stakeholders
• Sales and Negotiation: Negotiate contracts, pricing, and other business terms with clients
• Consultation & Advice: Provide guidance and recommendations to clients on relevant products, services, and business strategies

Requirements

• At least a 5 year proven track record of sales within the ICT industry
• Previous experience as a New Business Developer/Relationship Manager/Senior Sales Account Manager in ICT space
• Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets
• Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships
• Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes
• Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions
• Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines
• Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports
• Proactive and self-motivated with a passion for delivering exceptional customer service
• Ability to work independently, as well as collaboratively in a team environment
• Strong industry knowledge and understanding of market dynamics

Salary & Benefits

Salary: Competitive salary based on experience.

Note: The original job description did not mention salary or benefits, so this section is left blank. If the employer wants to add any additional information about salary or benefits, it should be included in the original job posting.