Menu Close

Pretoria: Senior It Support Technician

Date 2025-01-08
Job Title Senior It Support Technician
Employer
More Information
Salary Market related
Category It Computing Software
Location Tshwane
/ Pretoria

Job Summary

Your: Formal Education: Relevant degree or diploma Microsoft 365 Administrator (MS900 & MS102) Microsoft Azure Fundamentals (AZ900) & Azure Administrator (AZ104) A/ N/ and Security Certification ITIL V3/4 Experience : 6 years technical experience Experience working in Microsoft 365 Environment Experience working in Microsoft Azure Environment (Including Entra ID) Experience working with enterprise support desk software Experience in the financial services industry would be advantageous will enable you to: People & Service Providers Interface with management, IT Support Technicians and users. Manage call load to ensure the exceeding of customer expectations. Escalate issues as appropriate. Train IT Support Technicians Service Providers: Attend regular operational meetings with external providers Ensure open communication and an effective support process Ensure uptime and availability of systems in line with KPAs or SLAs Processes Remain knowledgeable of complex operating systems on workstations and servers, local networks, wiring schemes, wide area networks, LAN/WAN connectivity, and data communications protocols Assists with and resolves complex support issues, also acts as 2 nd line support to IT Support Technicians. Provides technical leadership and handles escalated issues. Implement instructions or requests in line with company procedures Capture comprehensive notes and documentation for every engagement. Create and continuously update knowledge base articles Fault tracking and reporting Regular feedback to internal stakeholders and line manager Educate employees regarding IT matters and Group policies, processes and standards Attend to support calls escalated from IT Support Technicians. Handle customer support calls. Take ownership of every issue to ensure it is completely resolved. Pro-actively monitor the environment and attend to problem resources or escalate issues as and when required. IT Support Desk Customer communication that ensures a high level of satisfaction and sets appropriate expectations. Ensure that Technical Support Services calls and enquiries are answered in a timely, efficient and knowledgeable manner. Follow up and support overdue support calls. Projects Support the software development and sales teams to ensure smooth delivery of systems. Consult with business teams and advise them on best solutions/scoping of systems. Support implementation of projects in line with company procedures Technology Identify any shortcomings and opportunities to improve infrastructure Identify and communicate any recurring problems Oversee technological infrastructure

Senior It Support Technician position available in Tshwane, Pretoria. This job position was posted by . The job has been posted on 2025-01-08 in the It Computing Software category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

View Job  Pretoria: Internal Sales Consultant (Telecommunications) posted by AtripleA recruitment & temps

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Stellenbosch: Senior Sous Chef – Urgent posted by Generico Recruitment

Looking for a Qualified Sous Chef with 4 years senior chef experience.Culinary DiplomaStaff management experienceReside in the in or around Cape Winelands DistrictOwn reliable transport with valid *****@*****.co.za Generico Recruitment Senior Sous Chef -


View Job
Senior Sous Chef – Urgent

Edenvale: Senior Bookkeeper / Accountant – To Start 13 January 2025 posted by Montana Recruitment

Senior Bookkeeper / Accountant: Bedford View. At least 10 years Bookkeeping experience.The candidate should be English speaking as the home language, should have at least 10 years bookkeeping experience with the ability to take the accounts to trial balan


View Job
Senior Bookkeeper / Accountant – To Start 13 January 2025

Pretoria East: Senior Conveyancing Secretary posted by Cora O`Neil Recruitment Agency

Faerie Glen, Pretoria East: SENIOR CONVEYANCING SECRETARY Minimum Requirements:-Presentable and professional-Afrikaans and English first and second languages a must-Matric-Strong recent Conveyancing experience at law firm a must (Senior Level)-Experienced


View Job
Senior Conveyancing Secretary

Randburg: Law Clinic Director/Senior Legal Practitioner (Jb4908) posted by Kontak Recruitment

Law Clinic Director/Senior Legal Practitioner (JB4908)Randburg, JohannesburgSalary: R1.25 million CTC per annum, including performance bonus, provident fund, group risk benefits, and study assistancePermanent PositionIf you are an experienced attorney pass


View Job
Law Clinic Director/Senior Legal Practitioner (Jb4908)

Cape Town City Centre: Senior It Technician

IGrow Wealth Investments, South Africa’s 1 Property Investment Company, is looking for a Senior IT Technician to join their team in Cape Town . To qualify for this position, you need: Matric Diploma or degree in Information Technology or related field. Cer


View Job
Senior It Technician

Cape Town City Centre: Senior Design Draughtsman | Air Defence | Salary Negotiable

CPT | Permanent | On-site | Salary negotiable Look no further than our client As a key defence solution provider to over 50 countries worldwide, our client has positioned itself as an ideal employer that values a strong work ethic and ambition. Our clients


View Job
Senior Design Draughtsman | Air Defence | Salary Negotiable

Cape Town City Centre: Senior Ups Technician

UPS Technician â?? Cape Town â?? Market related Salary A renowned Uninterruptible Power Supply UPS supplier based in Cape Town is seeking an experienced UPS (electronic) Technician to handle site installation, maintenance and repairs to a wide variety of


View Job
Senior Ups Technician

South Africa: Hospitality Manager & Senior Guide

Hospitality Manager Requirements: Diploma in Hospitality Management or Lodge Management At least 3 to 5 years of working experience in a similar role Must have good beverage knowledge Must have strong administrative skills Experience in purchasing, stock c

View Job  Pretoria: Specialist: Product Development posted by AtripleA recruitment & temps

View Job
Hospitality Manager & Senior Guide

Roodepoort: Senior Accountant (Jb4941) posted by Kontak Recruitment

Senior Accountant (JB4941)Roodepoort, JohannesburgR40,000 R45,000 CTC p/m3-Month Fixed Term Contract (Potential for Permanent)Are you a numbers wizard with a passion for precision and compliance? We`re looking for a Senior Accountant to join a vibrant tea


View Job
Senior Accountant (Jb4941)

Cape Town City Centre: Senior Buyer

Senior Buyer for a company in Cape Town with expertise in International and Local Buying skills Qualifications: Matric with 3-5 yearsâ?? experience in a similar role essential Purchase orders based on demand and inventory levels Ensure accuracy and complet


View Job
Senior Buyer

Johannesburg: Senior Business Analyst: African Regional Banking: Digital, Servicing: 1 Year Ftc

Senior Business Analyst: African Regional Banking, Digital and Servicing: Banking Industry SA: 1 year FTC The call is for an experienced Senior Business Analyst with 10 years’ experience within the Banking Industry to join the client in Sandton Johannesbur


View Job
Senior Business Analyst

Johannesburg: Senior Technical Underwriter

Recommended Qualifications: Academic (Degree or Dip) - Matric, FAIS Compliant (Short Term Insurance Qualifications at NQF Level 4) Functional Certificate Courses: Successfully passed RE5, Class of Business Commercial lines Minimum Other Training Required:


View Job
Senior Technical Underwriter

Johannesburg: Senior It Auditor

A prominent South African private healthcare provider, known for offering a wide range of healthcare services. The company operates through a network of hospitals, clinics, and other healthcare facilities, and it is dedicated to providing quality medical c


View Job
Senior It Auditor

Cape Town City Centre: Senior Stress Engineer

The Senior Stress Engineer will work in the Airframe Systems Department If you feel you have the relevant experience and qualifications, then this role is for you Thank you for applying with RareCruit Follow us on social media for the latest jobs, trends a


View Job
Senior Stress Engineer

Pretoria East: Senior Conveyancing Secretary posted by Cora O`Neil Recruitment Agency

Faerie Glen, Pretoria East: SENIOR CONVEYANCING SECRETARY Minimum Requirements:-Presentable and professional Afrikaans speaking -Afrikaans and English first and second languages a must (Afr & Eng client base)-Matric -Strong recent Conveyancing experience a


View Job
Senior Conveyancing Secretary

Cape Town City Centre: Senior Manual And Automation Test Analyst

They are seeking a Senior Test Analyst who will be responsible for ensuring the quality of their software systems through rigorous testing, using both manual and automated methods . In this role, you will be at the forefront of testing modern technologies


View Job
Senior Manual And Automation Test Analyst

Johannesburg: Senior Network Security (Fortinet) Engineer – (Sandton)

Salary: Negotiable based on experience. Our client is seeking a highly motivated Senior IT Network Security Engineer to join their dynamic and energetic team of security specialists. Customers utilize a wide range of security technologies, including next-g


View Job
Senior Network Security (Fortinet) Engineer – (Sandton)

Cape Town City Centre: Senior Decision Scientist

Purpose Statement Delivering business solutions via a collaborative approach involving mathematical formulae, business tactics, technological applications and behavioural sciences to help senior management make data driven decisions. Experience 3 years rel

View Job  Pretoria: Learning And Development Practitioner

View Job
Senior Decision Scientist

Nelspruit: Senior Electrical Engineer

We are looking for an experienced Senior Electrical Engineer to join our team. This role offers the opportunity to work on high-impact projects, lead engineering teams, and shape the future of electrical systems. As a Senior Electrical Engineer you will ta


View Job
Senior Electrical Engineer

Midrand: Senior Creditors Clerk

Key Responsibilities: Receive, review and verify invoices for accuracy, completeness and proper authorization Match invoices with purchase orders and delivery receipts Enter invoice details on ERP for payment processing Reconcile vendor statements with acc


View Job
Senior Creditors Clerk

Cape Town City Centre: Senior Accountant

Manage the full accounting function, including capturing POs, raising invoices, preparing journals, and reconciliations Prepare monthly management accounts and present findings to senior management Ensure accurate preparation of annual financial statements


View Job
Senior Accountant

Cape Town City Centre: Senior Immigration Specialist

The ideal candidate will have an in-depth knowledge of South African immigration law, who will utilize their extensive expertise in South African immigration law to offer strategic advice, ensuring regulatory compliance, and managing intricate immigration


View Job
Senior Immigration Specialist

Johannesburg: Senior Quality Assurance Automation Specialist

Key Responsibilities: Develop and execute comprehensive test plans for new and existing software applications. Identify, report, and track bugs throughout the software development cycle. Automate testing processes using various testing tools to increase ef


View Job
Senior Quality Assurance Automation Specialist

Cape Town City Centre: Senior Java Developer (Hybrid)

What youll be doing: Paddle into projects where Java is your surfboard, and Spring Boot is the wave that powers you forward Build smooth, scalable systems that flow effortlessly, just like a perfect barrel Collaborate with a team of tech enthusiasts in a b


View Job
Senior Java Developer (Hybrid)

Cape Town City Centre: Senior C#/.Net Developer (Cape Town/Hybrid)

What youll be doing: Develop and maintain top-tier applications using C# and .NET Create stunning front-end interfaces with JavaScript (your canvas awaits) Collaborate with the team to engineer solutions even Marvin the Martian would envy Debugging skills


View Job
Senior C#/.Net Developer (Cape Town/Hybrid)

Error making API request.
Share this to someone who needs a job:
Posted in Jobs in Pretoria, Jobs in Tshwane

More Jobs in Your Area