A leading Financial Services Provider is looking for a Technical Support Team Leader

Job Description

• 1. Lead Technical Support Team
  Provide reports to management on call closure status and first line support related matters
  Implement processes to ensure calls are closed timeously
  Liaise with all necessary stakeholders and provide feedback to business and IT Management
  Ensure jiras are dealt with and closed timeously
  Assign jiras
  Monitoring (e.g. Boardrooms)
  Escalation of calls to 3rd line and other Teams.
• 2. Provide hardware and software support (LAN & WAN)
  Install software
  Troubleshooting (TCF)
  Assemble computer
  Repairs & maintenance of hardware & peripherals
  Installation & maintenance of cabling
  Maintain inventory for software & hardware (TCF)
  Desktop patch management

• 3. Provide 2nd line support to users
  Investigate and provide solution (TCF)
  Communicate with users on incident logged (TCF)

• 4. Finance, procurement and asset management
  Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
  Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
  Works closely with the asset management team to ensure that assets are tracked and managed.

Education Requirements

• Nationals Diploma in IT
• Technical/Legal Certification
• A+
• N+

Experience

• 5 Years Experience in 2nd and 3rd line of support
• Team Leader Experience