Pretoria: Telephone Operator posted by Woodafair Academics

Telephone operators provide administrative support by answering incoming calls, responding to inquiries, providing information to customers, taking orders, and transferring calls to the appropriate contact. They may also be responsible for performing basic clerical tasks such as filing, data entry, and maintaining customer records. Telephone Operator Duties Answer incoming calls and provide callers with the requested information Handle customer inquiries and complaints in a polite and professional manner Transfer calls to appropriate personnel or departments Assist customers in placing orders Take messages and forward them to the relevant parties Maintain records of customer interactions and transactions Ensure customers’ satisfaction by providing accurate information in a timely manner Follow communication procedures and standards Telephone Operator Requirements Excellent customer service skills Good communication skills Ability to handle customer enquiries in a polite and professional manner Ability to work with a team Ability to work under pressure Telephone Operator Skills Excellent communication and customer service skills Ability to multi-task and work well under pressure Good problem-solving skills Knowledge of telephone systems and computer systems