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Richards Bay: Hospitality Manager

Hospitality Manager

Posted on 2025-03-11

Category Catering Hospitality
Location uMhlathuze  /  Richards Bay

Job Summary

Job Purpose To manage and coordinate daily hospitality activities and operations, supervising staff members, and adhere to company policies, standards, and procedures. Qualifications Grade 12 qualification (Matric) Formal qualification such as a Hotel School Diploma or University Degree directly related to Food & Beverage will be an advantage Minimum Requirements 5 years Food & Beverage Management experience in at least a minimum three-star operation in a senior position Computer literate in Microsoft Word and Excel is required Knowledge of Micros, Opera Food & Beverage and Opera Sales & Catering, Searchlight Transaction Portal, knowledge will be an added advantage. Excellent communication skills required Main Resposibilites Effectively manage, control and direct Food & Beverage division. Manage all Food & Beverage outlets & Banqueting. Ensure effective communication to all persons by working closely with Groups & Conventions, National Sales, F & B Control, Kitchen and Finance. Responsible in ensuring food hygiene and safety standards. Control of all F&B areas in accordance with the policies and procedures of the company. Plan, organise and direct administrative service within all divisions to ensure maximum productivity, co-ordination, communication and work performance. Personally oversee all VIP events. Ensure IR/HR policies and procedures are applied consistently throughout the F&B department. Control Costs Maximise Profitability Effective business processes that support the achievement of company hospitality goals and objectives Ensure satisfied guests and return business Maintain sustainable competitive edge. Maintain The Hotel Standards Behavioural Competencies Analytical Planning and Organising Strong communication skills, both written and verbal Good Interpersonal skills Excellent interpersonal and customer-facing skills Computer Literacy ( MS Office, Internet) Equipment and tools for cooking Event management Food, nutrition and beverage Knowledge of Catering Technical Competencies KRA 1 : Input Activities / Output Determining the future goals of the department by studying market trends and working with the marketing team. Ensure all Food and Beverage outlet managers are committed to the departmentâ??s vision and objectives Ensure all Front Office and Housekeeping managers are committed to the departmentâ??s vision and objectives and daily tasks are performed. Ensure that a good image is projected by all employees, this being efficiency, courtesy, helpfulness, appearance and cleanliness. Ensure all complex and departmental policies and procedures are adhered to by outlet managers. Ensure Standard Operating Procedure Manuals are kept updated and adhered to at all time. Ensure Health and Safety standards are maintained throughout all outlets. KRA 2 : Input Activities / Output Maintaining a high standard of customer service according to company operating procedures. Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities. To personally oversee all VIP functions. Manage and attend to queries and complaints logged by guests in a professional and timely manner in order to maximize guest satisfaction. Manage staff members and communicating the importance of customer satisfaction. KRA 3 : Input Activities / Output Monitor all variances from daily stock takes. Formulate and manage the budget. Create expenditure report. Ensure that outlet managers maintain the correct stock levels of Food and Beverage Items, Guest Supplies and Operating Equipment. Purchase food, liquor, cleaning and guest supplies in accordance with the company policy by maintaining the lowest possible stock levels and adhering to the budgeted expenditure allowances. Manage equipments in accordance with company policy. Manage and monitor stock. Manage and ensure maintenance of the Departmental asset register. Ensure Housekeeping conduct monthly stock takes of Linen, Supplies and Operating Equipment as per the standard operating procedures and to ensure they investigate and give feedback on all variances. Ensure Front Office and Housekeeping maintain the correct stock levels of Linen and Guest Supplies Manage all contract service suppliers to ensure they provide a service in line with their contract. KRA 4 : Input Activities / Output Provide inputs into and sign off the Departmental HR plans and initiatives. Provide inputs into and sign off performance contracts of all direct reports and ensure that all staff within the Unit has performance contracts. Address the risk management items and monitor the implementation of the departmental risk management plan. Support human resources department to recruit and train staff. To ensure the continued development of the hotelâ??s employees in line with the Companyâ??s training and development objectives Ensure that the company IR procedures are adhered to at all times. To ensure that the property, fixtures and fittings, machinery and equipment are in a good state of repair at all times KRA 5 : Input Activities / Output Ensure that menus are planned according to the budget Manage the operation of the kitchen. Ensure that a high standard of cleanliness is maintained at all times. Ensure that all liquor laws are being adhered to. Manage the front office staff by ensuring that guest is attended to. Management of rooms and ensure that standard operating and procedures are adhered to. KRA 6 : Input Activities / Output Adhere to the company profit margin policy when selling hotel rooms. Manage and monitor the cleaning of hotel room and public areas. Manage and maintain all equipment in Front Office and Housekeeping Adhere to Standard Operating Procedures Motivate staff to provide excellent service to guests KRA 7 : Input Activities / Output Maintain guest contact during mealtimes and during conference/function break times. Keep abreast with competitor rates, promotions and actions at all times.

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Hospitality Manager position available in uMhlathuze, Richards Bay. This job position was posted by . The job has been posted on 2025-03-11 in the Catering Hospitality category

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