Richards Bay: Junior Pilot Implementation & Store Support posted by Signa Opportunity

About the role
This role supports the operational roll-out of the Sasol surplus food pilot by completing store activations, training staff on app processes, providing weekly store check-ins, monitoring SLA adherence, and escalating operational issues. The job contributes to Afoody’s mission by ensuring consistent platform adoption in pilot regions and strengthening store participation.

Responsibilities:

• Conduct store activation visits, completing operational checklists.
• Deliver short in-person and virtual training sessions to store teams.
• Perform weekly store check-ins to ensure SLA and listing cadence compliance.
• Troubleshoot app or workflow issues and log support tickets.
• Maintain activation and incident logs with timely updates.
• Track pilot performance metrics and submit weekly status reports.
• Gather store feedback and suggest small process improvements.
• Escalate operational risks and delays to management.
• Assist in compliance with customer communication and brand standards

Requirements:

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric.
• Confident communicator, comfortable engaging store personnel.
• Basic mobile/tech literacy (Android/iOS, WhatsApp, web apps).
• Organised, reliable, proactive, and able to work independently.
• Driver’s licence advantageous.
• Interest in operations, retail, or social impact is beneficial.

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.