Job Description
QUALIFICATIONS
- Grade 12 (Non-Negotiable)
- Diploma/Degree in Retail or Business or related qualification will be advantageous
EXPERIENCE
- Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.
KNOWLEDGE REQUIRED
- Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
- Knowledge of stock management systems like ERP, Meat matrix, etc.
- Knowledge and understanding of FMCG environment and related legislation.
- Management of perishable products with short shelf life especially in meat industry.
- Basic Understanding of retail consumer behaviour and purchasing trends.
- Basic Understanding of the retail and meat market
SKILLS REQUIRED
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite.
- Demonstratable analytical skills.
- Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
- Excellent interpersonal skills and ability to communicate effectively.
- Exceptional customer service and people management skills.
- Energetic and self-starter.
Key Performance Areas
- Stock Management.
- Stock Ordering.
Place orders with factories and other suppliers.
- Follow up on orders.
- Manage deliveries, delivery dates and stock upon arrival.
- Manage stock order volumes.
- Stock Receiving.
Receive ordered stock.
- Report delivery shortfalls, and damages.
- Follow up on non-received stock.
- Capture received stock on Meat Matrix.
- Stock controlling.
Daily stock levels reporting
- Run stock depletion reports- cashiers.
- Balance off with stock receiving.
- Manage stock levels threshold.
- Manage stock shrinkage: stock losses/damages/dumpings.
Housekeeping
- Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
- Always maintain high level of HACCP standards throughout the store.
- Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act..
Employee Management
- Employee Recruitment.
- Onboarding and Induction of new employees.
- Training and Development.
- Employee Relations (Discipline in the workplace).
- Performance Management.
- Employee Wellness.
- Employee Motivation.
Store Organisation
- Display of products on the shelf and create attractive displays at key points in the store ex: check-out ques.
- Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
- Re-arrangement of store shelves and products.
- Managing of non-moving items and display areas.
Cash Management
- Manage and assist with daily cash ups.
- Minimise cash losses.
- Manage picking up and dropping off of cash in the store.
- Manage cash on ATM.
- Manage safety of cash movement within the store.
- Manage and keep the safe secure and locked at all times.
- Customer Service.
- Deliver excellent service to ensure high levels of customer satisfaction.
- Create a store that meets local needs by building an understanding of customer-product preferences.
- Manage and analyse customer complaints to get insights for improvement of customer satisfaction.
- Be the custodian of customer experience and lead brand loyalty.
- Responding to customer complaints and comments promptly and accurately.
- Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers.
System Administration
- Manage staff clocking via ERS.
- Maintain and understand the system Meat Matrix.
- Manage and maintain CCTV cameras.
- Ensure availability of physical security guards in store.
- Manage the alarm system internally.
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