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Rustenburg: Retail Assistant Manager Rustenburg posted by Eskort (Pty) Ltd

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Job Description

JOB ROLE REQUIREMENTS

QUALIFICATIONS
 

  • Grade 12 (Non-Negotiable)
  • Diploma/Degree in Retail or Business or related qualification will be advantageous

 
EXPERIENCE
 

  • Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

 
KNOWLEDGE REQUIRED
 

  • Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.

  • Knowledge of stock management systems like ERP, Meat matrix, etc.
  • Knowledge and understanding of FMCG environment and related legislation.
  • Management of perishable products with short shelf life especially in meat industry.
  • Basic Understanding of retail consumer behaviour and purchasing trends.
  • Basic Understanding of the retail and meat market

 
SKILLS REQUIRED
 

  • Excellent verbal and written communication skills.
  • Proficient in MS Office Suite.
  • Demonstratable analytical skills.
  • Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
  • Excellent interpersonal skills and ability to communicate effectively.
  • Exceptional customer service and people management skills.
  • Energetic and self-starter.

 
Key Performance Areas 
 

  • Stock Management.
  • Stock Ordering.

Place orders with factories and other suppliers.

  • Follow up on orders.
  • Manage deliveries, delivery dates and stock upon arrival.
  • Manage stock order volumes.
  •  Stock Receiving.

Receive ordered stock.

  • Report delivery shortfalls, and damages.
  • Follow up on non-received stock.
  • Capture received stock on Meat Matrix.
  •  Stock controlling.

 
Daily stock levels reporting

  • Run stock depletion  reports- cashiers.
  • Balance off with stock receiving.
  • Manage stock levels threshold.
  • Manage stock shrinkage: stock losses/damages/dumpings.
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Housekeeping
 

  • Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area.
  • Always maintain high level of HACCP standards throughout the store.
  • Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act..

 
Employee Management
 

  • Employee Recruitment.
  • Onboarding and Induction of new employees.
  • Training and Development.
  • Employee Relations (Discipline in the workplace).
  • Performance Management.
  • Employee Wellness.
  • Employee Motivation.

 
Store Organisation
 

  • Display of products on the shelf and create attractive displays at key points in the store ex: check-out ques.
  • Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
  • Re-arrangement of store shelves and products.
  • Managing of non-moving items and display areas.

 
Cash Management
 

  • Manage and assist with daily cash ups.
  • Minimise cash losses.
  • Manage picking up and dropping off of cash in the store.
  • Manage cash on ATM.
  • Manage safety of cash movement within the store.
  • Manage and keep the safe secure and locked at all times.
  • Customer Service.
  • Deliver excellent service to ensure high levels of customer satisfaction.
  • Create a store that meets local needs by building an understanding of customer-product preferences. 
  • Manage and analyse customer complaints to get insights for improvement of customer satisfaction.
  • Be the custodian of customer experience and lead brand loyalty.
  • Responding to customer complaints and comments promptly and accurately.
  • Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers.
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System Administration
 

  • Manage staff clocking via ERS.
  • Maintain and understand the system Meat Matrix.
  • Manage and maintain CCTV cameras.
  • Ensure availability of physical security guards in store.
  • Manage the alarm system internally.



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