Requirements:

• Must have at least 5 years of reservations experience, preferably in a tour operating environment
• Must have good knowledge of travel destinations (Such as Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Seychelles)
• Should have an understanding of FIT and Groups policies and procedures
• Must have strong communication skills and command of the English language
• Familiarity with Tourplan reservations system (advantageous)
• Must have strong time and desk management skills
• Computer aptitude
• Must have strong attention to detail and ability to elaborate on descriptions
• Must be exceptionally customer-focused with creativity, flexibility, high energy, and patience

Key Outputs:

• Calm and professional interaction with both suppliers and travel planners, telephonically & via email
• Creative and out-of-the-box planning and designing of itineraries
• Handling reservation requests either by email or telephone
• Processing of reservations from quote to finalising, including reservations, invoicing and travel documents
• Professional servicing of our dynamic direct guests
• Proactive selling of our products and services ensuring the best possible safari for the guest

This is a live-out position. 

Working hours – shift work required (07:00 – 15:30 & 09:30 – 18:00) on a rotation basis.
Direct Travel Specialist position available in Gauteng, Sandton. This job position was posted by Wild Dreams Hospitality. The job has been posted as a char8000 ad on 2025-02-03 at 01:09:56 in the Tourism Hospitality category