Sandton: Master Service Advisor posted by SydSen Recruit

Key Responsibilities

• Act as the primary contact for customers throughout the service process.
• Accurately capture vehicle concerns, prepare detailed job cards, and provide cost estimates.
• Liaise closely with technicians and the workshop controller to ensure timely and accurate repairs.
• Keep customers informed of repair progress, additional work, and completion timelines.
• Conduct vehicle handovers, ensuring all work has been completed to Toyota standards.
• Manage warranty claims, service plans, and goodwill requests in line with OEM guidelines.
• Promote additional products and services to enhance customer value and dealership profitability.
• Ensure all work complies with Toyota’s quality, safety, and operational requirements.
• Contribute to customer retention and satisfaction through proactive communication and follow-up.

Minimum Requirements

• Minimum 3–5 years’ experience as a Service Advisor within a franchised dealership (Toyota experience preferred).
• Toyota Master Service Advisor Certification or equivalent qualification advantageous.
• Sound knowledge of Toyota systems (Autoline, E-Toyota, TSM, etc.) and DMS platforms.
• Strong technical understanding and customer relationship skills.
• Excellent administrative, organisational, and communication abilities.
• Valid driver’s licence and professional presentation.

Key Competencies

• Passionate about the Toyota brand and customer excellence.
• Strong attention to detail and problem-solving skills.
• Able to work under pressure while maintaining high accuracy.
• Target-driven with a positive and team-oriented attitude.