Sasolburg: Intermediate Field Support Engineer Sasolburg posted by Optim-G Sourcing
Posted on 2025-06-27 00:00:00
| Employer | Optim-G Sourcing |
|---|---|
| Category | Automotive Technician |
| Location | Free State / Sasolburg |
Job Summary
Qualifications & Experience:
Education advantage:
- Diploma or Degree in IT, Computer Science, or related field.
- Certifications (Preferred):
- CompTIA A+,
- Microsoft Certified: Modern Desktop Administrator ITIL v3/v4
- Experience:
- 2-5 years in IT support, field service, or system administration.
- Skills:
- Network administration,
- enterprise software support,
- intermediate troubleshooting.
Key Responsibilities:
- Provide first-line technical support to end-users, troubleshooting basic IT issues.
- Install, configure, and maintain hardware (desktops, laptops, printers, etc.).
- Assist in setting up and maintaining networks, including Wi-Fi and LAN connections.
- Handle software installations, updates, and basic troubleshooting.
- Respond to service tickets and escalate complex issues to higher support levels.
- Maintain documentation of incidents and solutions.
- Ensure compliance with IT security policies and guidelines.
- Perform advanced troubleshooting on hardware, software, and network issues.
- Administer and maintain user accounts, permissions, and IT assets.
- Provide support for enterprise applications and cloud services.
- Assist in IT infrastructure projects, including migrations and upgrades.
- Configure and troubleshoot VoIP, VPNs, and remote access solutions.
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