Job Summary: We are seeking a motivated and detail-oriented Junior Business Analyst to support the system implementation and maintenance at mining sites across Mpumalanga. The ideal candidate will provide first-line technical and network support, liaise with clients, perform data analysis, and ensure effective system operations. This role demands strong communication skills, technical troubleshooting capabilities, and a proactive approach to client service within the mining industry. Key Responsibilities: First Line Customer Network Fault finding: · Site Setup and Maintenance, ensure connectivity to site · Liaise with mine personnel to ensure system requirements are met · Configure systems · Basic network fault finding and reporting and escalation (Mine) First Line OEM Fault finding: · Front line support for systems: · The products and services, including Hardware and Software Wi-Fi, Database & Software · Report on OEM connectivity (Original Equipment Manufacturers) systems including Dimako; H&G Client Relationship Liaison: · Work in a team or independently to provide first line support or escalate a query when the account manager is not available. · Update and maintain information regarding line manager structure specific to the site/s, including managers, finance, engineers · Ensure the reports distribution list is maintained on site · Attend meetings and assist with basic answers in terms of the systems data and information · The above relates directly to the Pick Six, target setting etc and, the information flow and the understanding of the numerous rudiments of each KPI. Using KPI Background knowledge and knowledge of the products and reports: · Ensure timeous report delivery & ensure data flows are maintained · Check on data exports with raw data files · Generate and compile weekly reports where required · Ensure export folders are online for successful data flow from site to Head office / Identify faults and troubleshoot. Maintain Database where applicable: · Utilise site operational manuals where possible or required · Complete data analysis · Perform calibration according to correct procedures · Report back to ICT Head Office on: Completion of regular site backups Performance of database maintenance & clean ups to ensure the stability of the system · Check if the reports are up to date to the specifications of the mine · Check the PDF reports for accuracy and send out · Double check log files to ensure they have gone out on time · Install programs on site PCs · Ensure databases are up to date with latest versions of the software systems Perform Front line fault finding: · Analyse raw data for potential errors · Analyse and assess reports for potential problems · Run SQL queries for root cause analysis · Communicate all fault finding to the Head Office in the event the problem cannot be resolved on site · Report to line manager on all day-to-day site related activities and raise any items that needs attention · Report to line manager in respect of all leave request, sickness absences and other aspects of employment such as training and development, performance management Contribute to the improvement & streamlining of overall the systems and software Ensure up to date knowledge of all the systems, products and services POPI Act Compliance · Adherence to Data Privacy Management requirements as contained in the relevant POPI policy statement and any other relevant Acts and policies. · Keeping abreast of any changes and attend training as required. Formal Education & Training: · Minimum Grade 12 · 1-year IT Diploma (A, N & SQL) · Windows & MS Packages specifically Excel · Advanced skills gap Technical Experience: · Windows Server Systems 2016 skills gap refresher · Basic Wi-Fi skills gap · Basic Networking skills gap · First line OEM fault finding · First line customer network fault finding · Knowledge of OEM and connectivity · Data Analysis Experience: · Minimum 2 years experience within the mining industry Knowledge: · Database Management · Products & Services · Mobile Devices · Calibration Procedures · Process Mapping ability Skills: · Interpersonal Skills · Communication (Written & Verbal) · Customer Relationship, Conflict & Complaint · Management · Ability to function individually & in a team Competencies: · Safety · Integrity · Respect · Ethics · Customer focussed · Independent · Pro-active · Attention to detail
