Skukuza: Assistant Lodge Manager posted by Bright Placements

Key Responsibilities The Assistant Lodge Manager’s role is to assist the lodge manager in managing the lodge and creating a profound guest experience in line with the lodge’s service vision and creative concepts. • Ensure ultimate guest relations in the lodge and maintain the “at home” personal attention levels. • Management and training of the lodge staff per the Lodge Standard of Excellence. • Maintain the highest housekeeping, maintenance, and gardening standards to ensure that all areas are kept clean and tidy and that style and design are not eroded. • Effective financial management through the administration of orders and effective stock control. • Effective daily administration of the concierge and reception duties. • Maintenance of the guest database to achieve service excellence. • Ensuring that the guest and service areas of the lodge are kept clean, tidy, and in the right place. • Ensuring the quality and care of equipment and products. • Active participation, effective communication, and support of The Lodge’s conservation message and purpose. • All roles at The Lodge may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. The Lodge fosters a culture of collaboration and, with this, supports the multi-skilling of staff. A minimum of 4 years of work experience – ideally two years as a trainee and in a well[1]recognized five-star hotel or world-class lodge as an assistant manager. • Exceptional Food and Beverage knowledge • Financial management ability. • High standards of service excellence and a passion for the industry. • Awareness of dietaries and allergies. • Attention to detail. • Excellent English reading, writing, and speaking ability. A second language will be preferred. • Excellent computer literacy (MS Word, Excel Outlook, Internet). • Excellent management ability and communication skills. • Co-operative and flexible. • A developmental approach to staff. • Ability to remain calm under pressure. • Resourceful and solution-oriented. • A clear understanding of basic labour law and disciplinary procedures • Assertiveness, patience, and good organisational skills. • Citizenship or valid working visa.