Somerset West: Reservations Agent

Duties: Handle all reservation enquiries and bookings via phone, email, and online platforms Manage bookings for Estate Hotel & Spa and two private villa rentals Process individual, group and conference reservations accurately Capture guest details, preferences, special requests and booking notes with care Coordinate booking information with Front Office, Rooms, Sales and Operations Maintain accurate records within reservation systems Communicate promotions, packages and relevant offers to guests Support a smooth guest experience through clear and timely communication Requirements: Grade 12 Formal hospitality qualification Previous experience in a hotel reservations or hospitality role is required Experience with Protel (Property Management System) is advantageous Experience using Nightsbridge or similar systems for villa or rental properties is advantageous Competency in Microsoft Office (Outlook, Word, Excel) Strong written and verbal communication skills Contribute meaningfully to guest experience and occupancy performance Grow within a business that values care, consistency, and accountability Working Hours: Monday to Friday: 08:00 17:00 Every second Saturday: 08:00 13:00 Able to work flexible hours due to operational needs.