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South Africa: 1St Line Helpdesk Support – Remote posted by Uptime – MSP Operations Delivered.

1St Line Helpdesk Support – Remote

Posted on 2025-03-29

Employer Uptime – MSP Operations Delivered.
Salary 18000
Category It Computer
Location South Africa  /  South Africa

Job Summary

This is a remote position.


First Line Support Engineer – Remote
Whats this role about?

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.

MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus. Strong English language skills are a must. 
These roles involve supporting a US Client (Eastern) and we have start times ranging from 3pm – 7pm SAST.

What will I get up to day to day?
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.
Your everyday focus will include:

  • Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
    • Windows 10.
    • Office 365.
    • Microsoft Office.
    • Printers and Scanners.
    • Various customer applications.
  • Knowledge of Windows Server 2016, 2019.
  • Network troubleshooting.
  • Identifying and escalating higher-level issues to a senior engineer.
  • Being a people person, delivering support in a friendly and positive manner.
  • Great communication skills, both verbally and in writing will be expected.



1St Line Helpdesk Support – Remote position available in South Africa, South Africa. This job position was posted by Uptime – MSP Operations Delivered.. The job has been posted as a premium ad on 2025-03-29 at 15:10:42 in the It Computer category

View Job  South Africa: Senior Integrated Project Planner posted by Perfect Placement Recruitment

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