Client Partner Digital Transformation
Posted on 2025-02-20
Job Summary
Client Partner Digital TransformationIT – Manager
South Africa, Remote
South Africa, Remote
ENVIRONMENT:
Our client is an expanding international startup consultancy, specializes in delivering tailored platform software implementations to accelerate digital transformation for financial institutions and multinational organizations. They are currently seeking a Client Partner Digital Transformation to lead client engagements, manage senior stakeholder relationships, and oversee the delivery of the companys cutting-edge cloud solutions. In this role, you will be responsible for identifying client challenges, guiding solution design, and ensuring flawless service delivery while demonstrating strong commercial insight. This client-facing position requires exceptional leadership, business development skills, and expertise in digital transformation.
DUTIES:
Client Relationship Management:
- Act as the primary interface between the company and senior client stakeholders.
- Build and maintain deep, trusted relationships with high-level stakeholders.
- Communicate impactful insights and strategic recommendations to clients.
- Mediate between teams and clients to ensure mutual understanding.
Business Development & Revenue Growth:
- Develop and maintain a strong sales pipeline aligned with account strategies.
- Identify upselling and cross-selling opportunities within existing accounts.
- Lead proposal development, contract negotiations, and deal closures.
- Drive strategies to meet and exceed revenue targets.
Solution Delivery & Quality:
- Oversee the delivery of digital solutions and services.
- Ensure projects meet client expectations, budgets, and timelines.
- Inspire teams to proactively address potential issues before they arise.
- Implement KPIs and metrics to evaluate delivery performance.
Managed Services & SLA Compliance:
- Ensure strict adherence to Service Level Agreements (SLAs).
- Address and resolve service issues or escalations promptly.
- Collaborate with the Managed Services team to optimize reliability and efficiency.
Strategic Consulting & Digital Transformation:
- Identify client business challenges and shape cloud-based solutions.
- Overcome cloud adoption barriers and design tailored digital strategies.
- Stay abreast of industry trends and innovations in process automation.
REQUIREMENTS:
Skills & Attributes for Success:
- Proven ability to manage complex client relationships.
- Strong commercial acumen and business development skills.
- Expertise in digital solution design and cloud adoption.
- Excellent negotiation, communication, and interpersonal skills.
- Ability to manage multiple projects with critical deadlines.
- Strategic thinker with a problem-solving mindset.
- High emotional intelligence to handle conflicts and guide teams.
Domain Experience:
- Mining and commodity operational improvement.
- Supply chain and logistics digital process improvement (non-ERP solutions).
Background & Qualifications:
- Bachelors degree in Business Administration, Management, or a related field.
- Proven experience in client management, sales leadership, and solution delivery.
- Strong track record in deal origination and selling complex digital solutions.
- Experience working in consulting environments is highly desirable.
Preferred Certifications (optional):
- Project Management Professional (PMP)
- Certified Management Consultant (CMC)
- Agile or Scrum Certifications
- ITIL Certification
Key Competencies:
- Exceptional stakeholder management.
- Strong leadership and decision-making abilities.
- Ability to drive strategic initiatives and manage change.
- Versatility and adaptability in fast-moving environments.
- Deep curiosity and attention to detail regarding digital solutions.
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Client Partner Digital Transformation position available in South Africa, South Africa. This job position was posted by Datafin. The job has been posted as a premium ad on 2025-02-20 at 16:09:07 in the It Computer category
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