South Africa: Deputy General Manager posted by Safari JOBS Ltd

About the Role

Safari JOBS Ltd is seeking an exceptional Deputy General Manager to join their luxury hospitality property in the North West area. This role offers a unique opportunity for a dynamic and commercially astute hospitality professional to combine strong operational leadership with a genuine passion for guest satisfaction, team performance, and business success.

Key Responsibilities

• Manage complex logistics during peak occupancy to ensure seamless guest flow and service delivery.
• Drive ongoing liaison between all departments to guarantee 5-star standards are met consistently.
• Audit and maintain premium hospitality standards across the entire property.
• Oversee the rhythm of the lodge, ensuring every guest touchpoint is executed with precision.
• Resolve complex operational hurdles with a calm, solution-oriented approach.
• Implement and monitor strategies to streamline hotel occupancy and maximize revenue growth.
• Take ownership of departmental budgets, focusing on cost-control and waste reduction.
• Track and interpret KPIs and financial trends to provide actionable business insights.
• Ensure full financial management and compliance with all internal and external audit requirements.
• Lead the team in delivering a world-class, personalized guest experience from arrival to departure.
• Monitor and analyze guest sentiment to drive continuous service improvements.
• Manage guest concerns with emotional intelligence, turning challenges into loyalty-building moments.
• Lead and inspire a diverse, high-volume staff complement to maintain peak performance.
• Identify training gaps and implement programs to build future leadership capacity.
• Create a collaborative work environment that encourages high morale and low turnover.
• Conduct regular performance reviews and provide coaching to uphold rigorous service standards.
• Oversee all lodge documentation, ensuring it is precise, current, and professional.
• Deliver comprehensive, data-driven reports to the General Manager and stakeholders.
• Maintain strict adherence to all health, safety, and industry-related legislative protocols.

Requirements

• Clear criminal record
• Excellent employment track record – references will be verified
• Tertiary qualification (Degree/Diploma) in Hospitality Management / related
• Previous experience as an Assistant / Deputy General Manager in a 5* Lodge/Hotel environment
• Must be able to oversee all departments within the lodge with excellent management ability and communication skills
• Fully conversant with hospitality POS/PMS/Accounting systems
• Excellent guest relations skills
• Enthusiasm, passion, and energy
• Attention to detail and maintaining a guest centric approach in everything
• Proven success in managing large-scale luxury lodge or hotel environments
• A strong grasp of margins, budgets, and revenue-driving strategies
• The ability to mentor and manage a large, multi-disciplinary team
• Exceptional interpersonal skills suited for a high-end guest profile
• Sharp problem-solving abilities within a fast-paced safari environment

Qualifications

None specified

Salary & Benefits

Basic monthly remuneration of approx. R45,000.00 NEG.

Plus:

• Accommodation (partly/basically furnished) & own bathroom
• 2 meals per day from the staff canteen
• Provident fund – 100% coverage by the company
• Medical Aid membership is a compulsory part of the package, offering employees the security of ongoing cover, with the full contribution payable by the employee
• Uniform and laundry thereof
• Complimentary staff shuttle service is provided for shift transport