Job Description
About the Role
At The President Hotel, exceptional guest service extends beyond our rooms, restaurants, and facilities. Our Guest Experience function plays a vital role in creating meaningful, personalised interactions that shape how guests feel about their stay from arrival to departure. We are seeking a passionate Guest Experience Host who brings warmth, attention to detail, and a genuine love for people.
Key Responsibilities
- Deliver a seamless, personalised guest experience throughout the guest journey
- Build strong relationships with guests by remembering names, preferences, and special occasions
- Ensure guest requests are handled efficiently, warmly, and professionally
- Maintain a visible and welcoming presence in the lobby and public areas
- Monitor ambience, presentation, music, and cleanliness standards
- Act as a brand ambassador and first point of human connection for guests
- Personally welcome VIPs, groups, and crew arrivals
- Support tailored check-ins, room allocations, and personalised guest touches
- Assist with room drops, turndowns, and special arrangements
- Manage guest profiles, preferences, and communication history
- Coordinate pre-arrival WhatsApp communication and post-departure follow-ups
- Ensure accurate guest information is shared with relevant departments
- Respond promptly to guest requests, complaints, and special requirements
- Ensure effective service recovery and escalate when necessary
- Follow up to confirm guest satisfaction
- Liaise with travel partners to curate and book tours, transfers, and experiences
- Provide accurate destination advice and recommendations
- Maintain daily records and service provider communication
Requirements
- Minimum 2–3 years’ experience in a guest-facing hospitality role
- Experience using OPERA or a similar PMS
- Strong knowledge of Cape Town and Western Cape attractions
- Excellent interpersonal and communication skills
- Professional, flexible, and detail-oriented approach
Qualifications
- Matric certificate (Grade 12)
- Hospitality qualification or diploma advantageous
Salary & Benefits
Competitive salary and employee benefits, including:
- Provident fund (50/50 contribution)
- Medical aid contribution
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in South Africa
The travel and tourism industry in South Africa is generally a vibrant sector, with many opportunities available to those interested in working in this field. Typically, the industry is driven by the country’s rich cultural heritage, stunning natural beauty, and well-established tourist infrastructure. As a result, there are often a wide range of job opportunities available, from entry-level positions to more senior roles.
When it comes to salary expectations for travel and tourism professionals in South Africa, broad ranges can be expected. Typically, salaries vary widely depending on factors such as experience, company size, and industry sector. For example, entry-level roles may start around R200 000 – R350 000 per annum, while more senior positions can command salaries of up to R800 000 – R1 200 000 per annum or more. However, it’s essential to note that these are general estimates and actual salaries can vary significantly depending on individual circumstances.
Common skills for travel and tourism professionals in South Africa include excellent communication and interpersonal skills, as well as the ability to work well under pressure. Other essential skills typically include proficiency in one or more languages (with English being a common requirement), knowledge of local customs and culture, and experience with customer service or hospitality management. In some roles, technical skills such as data analysis, marketing, or IT may also be required.
The travel and tourism industry in South Africa is commonly employed across various sectors, including financial services, technology, manufacturing, and natural resources. Many companies in these industries have large tourism arms or partner with local tour operators to provide their clients with experiential travel options. Other common employers include government agencies responsible for promoting tourism development.
For those looking to develop a career in the travel and tourism industry, there are many opportunities available. Typically, entry-level positions can serve as a springboard for more senior roles, while specialized training or certifications can help professionals advance their careers. With experience, professionals may be able to move into management or leadership positions, or even establish themselves as entrepreneurs or consultants. Overall, the travel and tourism industry in South Africa offers a range of career paths and opportunities for those who are passionate about working with people and providing exceptional customer experiences.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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