South Africa: Full Trails Guide / Foh Couple – Greater Kruger posted by Phoenix Recruitment

Luxury Game Lodge in Greater Kruger is looking for an experienced Full Trails Guide / FOH Couple. Full Trails Guide: Duties: Partner with your Tracker and the Lodge Management team to ensure our guests have a world-class safari experience Take your guests on game drives and bush walks Along with the team, host meals with our guests From time to time, you may be required to assist with maintenance around the lodge Requirements: A minimum of 3-5 years’ experience as a Field Guide within a high-end, luxury safari lodge DEAT FGASA Level 2 Full Trails First Aid Advanced Rifle Handling Valid PDP License Clear Criminal Record SAPS competency All legal requirements Guest-centric Solutions orientated Ability to work independently and as part of a team Ability to build rapport with your Tracker and the Guiding team FOH: Duties: Guest Check Ins and Check Outs Guest Orientation Room Checks Assisting in the Curio shop Hosting Performing reception and administrative duties Daily and month end finance related duties Assisting with deliveries, invoicing and stocktaking Ad hoc duties as required Providing timeous support and communicating with other departments Upholding the brand and overall operational standards Requirements: Minimum 3 – 5 years’ experience in a Front of House position Must have experience working in a high-end luxury safari environment Proven track record of delivering services to high-end hospitality guests Relevant hospitality related qualification Position Details Excellent communication Strong problem-solving skills Time management Guest-centric Decisive Meticulous Leadership Team player Technical Skills Excellent command of the English language Computer literate Basic accounting and/or bookkeeping skills Finance systems experience Reservation systems experience (eRes is preferable)